Customer Service Executive at Proten International

Proten International is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Function / Domain: Customer Service / Shop Operations
Reporting to: Direct - Supervisor Shop Operations

Major Deliverables

• First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes

Qualifications

• Graduate / Post Graduate qualification
• Desired Experience: 2 to 5 years in a similar profile.

Essential Attributes:

• Customer Focused, result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

• Relevant Industry Experience
• Been on the front end handling customers and team
• Should have Planning and organizing skills
• Proven achiever, should have sharp business acumen

Application Closing Date
25th March, 2018.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]