Distribution Manager - Sagamu Plant at SABmiller Plc

SABMiller is in the beer and soft drinks business, bringing refreshment and sociability to millions of people all over the world who enjoy our drinks. We do business in a way that improves livelihoods and helps build communities. We are passionate about brewing and have a long tradition of craftsmanship, making superb beer from high quality natural ingredients.

We are recruiting to fill the position below:

Job Title: Distribution Manager - Sagamu Plant

Reference Number: ABI069
Location: Lagos
Type: Permanent

Job Description
Amongst other duties, the job holder will;

• Enhanced customer service:
  • Implement DPO delivery pillar and adherence to safety standards; Identify critical task and develop SOP's; Tracking of all PI's and KPI's, main focus on sustainable KPI's; Daily driver meetings adherence to driver safety and productivity;
  • All Customer DSP’s negotiated, agreed and communicated; Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package)
  • Feedback on all customer comments, queries and suggestions within the CRM service level agreement and facilitate on-going driver and customer service training for new and existing drivers
  • Tracking planed vs Actual km and time , action plans developed and implemented; Accountable for new customer take-on process in-trade including customer induction
• Load plan execution:
  • Day to day management of customers related delivery queries or complaints; Root cause analysis of queries and complaints conducted to prevent recurrence
  • Ensure drivers adhere to offloading standards and maintain customer service levels as per SOP's and ensure Driver and Crew image is maintained in-trade
• Drive productivity:
  • Conduct weekly Driver debriefing and key performance indicator review
  • Carry out in-trade Owner Driver standard verification
  • Explore and quantify opportunities to convert Customers to less expensive delivery modes
  • Existing delivery modes optimised and Master Data verified for accuracy
  • Critical matric completed and identification of critical task done
• Financial management:
  • Develops and manages budgets and forecasts for resourcing
  • Controls expenditure against budgets and forecasts
  • Authorises expenditure and ensure adherence to the Procurement to Payment policy
  • Monthly financial performance analysed and necessary plans put in place to correct if required
  • Daily Fuel management

Requirements
The occupant of this position should possess:

• Relevant bachelor's degree, preferably in Supply Chain and/or Logistics or related field
• Minimum of 2-years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
• Knowledge of customer service principles
• Excellent self-management and planning skills

Key competencies and attributes:

• Advanced proficiency in Microsoft Office
• Valid Driver’s Licence
• Strives for customer service excellence
• Demonstrates reliability and initiative
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Strong achievement orientation
• Ability to adapt to change effectively
• Strives for continuous improvement
• Analytical skills; Organises information and ability to analyse trends
• Synthesises and combines innovative ways of doing things
• Demonstrates appropriate levels of assertiveness
• Good decision making skills

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online