Information, Communication and Technology Assistant at the Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC), is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

We are recruiting to fill the position below:

Job Title: Information, Communication and Technology Assistant

Ref. nr.: 3737028728
Location: Maiduguri
Candidates: Nigerian National Only

Job Description

• We are looking for an Information, Communication and Technology (I.C.T) Assistant for our field office in Maiduguri - Borno State in Northern Nigeria.
• The purpose of the I.C.T Assistant is to support the overall establishment and implementation of NRC Information & Communication Technology systems and procedures in Maiduguri.
• S/He will assist with the day to day management of I.T functions and activities in Borno and surrounding north-eastern states.
• The I.C.T Assistant reports to the I.C.T Officer.

Responsibilities

• Adheres to and support the implementation of NRC ICT policies and procedures, handbooks and guidelines.
• Ensure I.C.T equipment, hardware, software and other resources are made available and well maintained
• Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs.
• Sets up and configures general hardware, peripherals and accounts assigning security level;
• Monitors, operates, and maintain a reliable internet and network system (connectivity, assigning access level)
• Implement NRC filling system (electronic files) at country level
• Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet)
• Maintain an accurate asset register and ensure all items are properly tagged.
• Ensure proper handover, including signatures for all mobile equipment.
• Ensure proper filing of all documents relative to assets management as per NRC policy (Loss and damage report).

Requirements/Qualifications

• Bachelor's degree in Computer Engineering or equivalent
• Experience from working as ICT Assistant in a humanitarian/recovery context preferably with similar organization like NRC
• Documented experience in related to network management and cloud networking
• Documented results related to the position’s responsibilities
• Previous experience from working in complex and volatile contexts
• Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
• Office organization skills,
• Computer skills (Microsoft Office)
• Good communication skills
• Fluency in English, Hausa is an asset

Education field:

• Computing / IT
• Education title: Bachelor's degree in Computer Engineering or equivalent

Education level:

• College / University, Bachelor's degree

Personal Qualities:

• Handling insecure environments
• Empowering and building trust
• Managing performance and development
• Planning and delivering results
• Ability to work under pressure, independently and with limited supervision
• Communicating with impact and respect: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable.

We Offer

• Commencement: April 2018
• Duration: 12 months
• Salary/benefits: According to NRC’s general directions (Grade Level 4 Step 1)
• Duty stations: Maiduguri with 50% frequent travels. Travel outside duty stations is dependent on changing security conditions, especially for certain roads in the area.
• Approved health certificate will be requested before contract start.
• Application procedures and CV registration: Please note that you are required to enter the geographical location for all your previous positions while registering your CV. There is no specific field for this information in our CV form, but you can use the "Company name" field for both company and location.

Application Closing Date
10th March, 2018.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Kindly indicate position and location applied for as title of your Cover Letter. eg: "Information, Communication and Technology (I.C.T) Assistant - Maiduguri".