IT Assistant 9 / IT Officer - SHOPS Plus at Abt Associates

Abt Associates - The International Health Division is committed to the improvement of health and healthcare delivery around the world. Serving both the public and private sectors, our efforts include health policy research and evaluation, health promotion and disease prevention, health finance, and health systems management. Our impact is felt in policies that ensure healthcare access for women, children, and individuals with special needs, in strengthening health infrastructures, and HIV/AIDS solutions.

We are recruiting to fill the position below:

Job Title:  IT Assistant 9 / IT Officer - SHOPS Plus

Req Id: 54026
Location: Nigeria

Opportunity

• Abt Associates seeks an IT Officer to support a family planning project under SHOPS Plus. SHOPS Plus is USAID’s flagship initiative in private sector health.
• The project seeks to harness the full potential of the private sector and catalyze public-private engagement to improve health outcomes in TB, family planning, HIV/AIDS, maternal and child health, and other health areas.
• In Nigeria, SHOPS Plus will capacitate public and private providers to scale up family planning, especially Long Acting Reversible Contraceptives (LARCs) in FCT and Plateau states.
• Under the supervision of the Finance and Administration Director, the IT Officer establishes, manages and maintains the project’s computer network at all operational locations.

Key Roles and Responsibilities

• Ensure the smooth operation of the Internet connection and regularly check the flow provided by the ISP to enable staff to work in optimal conditions
• Monitor relevant logs and perform necessary operations to ensure the proper state of the systems.
• Preventive maintenance, includings ensuring each computer and user has valid certs installed for AGI access.
• Create (and update as required) Disaster Recovery Plan for the office (template to be supplied by ITSC).
• Create (and update monthly) Workstation Inventory List, i.e., assist the office in the physical inventory of all equipment and software (PC’s, laptops, printers, etc.).
• Provide technical support for major and/or urgent problems with LAN or any of its components (server crash, virus attack, hard drive failure, etc.).
• Provide on-call assistance to individuals as needed.
• Supervise File Server backups (weekly full backup, daily incremental on file server, and monthly backups of file server and users data).
• Supervise that File Server Group Policies and  NTFS permissions are applying correctly to project users and groups.
• LAN Administration: Assign user accounts and verify privileges/rights (for network and Abt services); manage disk space, printer queues, and internet connection.
• Perform desktop and laptop computer support, including performing routine preventive maintenance (disk scan, deleting temp files, defragmentation, etc.); installing software patches  and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the server.
• Provide basic training of Windows Office products.
• Partcipate in monthly conference call with Abt Associates International IT Management (All IT Managers’ Meeting).
• Review monthly activity, articulate and implement Action Plans relating to identified  IT needs.
• Perform hardware troubleshooting, including identifying hardware failure for all hardware warranties; coordinating with hardware vendors/manufacturers for the prompt replacement of any defective components and working with the Project internet service to solve any problems accessing the internet and/or sending and receiving email.

Preferred Skills / Prerequisites

• Bachelor’s Degree in Computer Science, Computer Programming, or other IT-related field.
• At least two (3-5) years of relevant professional experience in IT network administration in a Windows NT environment, including internet access support.
• Ability to manage and provide technical oversight to junior programmers and consultants.  
• A comprehensive ability to work in collaboration with high level managers and technical advisors.
• A demonstrated ability to work independently.
• English language proficiency.

Minimum Qualifications:

• (4+) years and bachelor degree of experience OR the equivalent combination of education and experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online