Administrator - Human Resources at Christian Aid (CA)

Christian Aid (CA) is a UK-based international NGO, partnering with others to end poverty in Africa. At the heart of this vision is the transformation of the lives of people who live in poverty, empowering them to have a brighter future. Christian Aid works in more than 30 countries and has been operating in Nigeria since 2003. The Nigeria Country programme focuses on Community Health and HIV, Accountable Governance including humanitarian response and Gender.

We are recruiting to fill the position below:

Job Title: Administrator - Human Resources

Location: Maiduguri, Borno State
Reports to: Business Systems Manager
Expected travel per annum: Occasional travel

Role Purpose

• Provide effective and efficient support to HR, IT, Information Management within the Humanitarian Response in Borno State by ensuring high standards with focus on recruitment, staff induction, staff documentation (both hard and soft copy).
• The role will be responsible for Volunteer management and documentation.

Role Context

• The role is positioned in the business system unit based within the Nigeria Country team. This role supports the smooth running of the HR operations unit with primary focus on smooth and effective recruitment and onboarding processes, day to day operational human resource functions.
• It also supports the maintenance of valid HR data, collection of data for input into various surveys and management information system.
• Attend to all human resource issues including employees starting, leaving or being redeployed within the team.
• The role holder is also required to prepare instructions for payroll of all changes to employee details. In consultation with the Business Systems Manager, the role holder provides basic employment advice to staff in the Humanitarian Response.
• It supports in the management of CA property and supports the process of securing various contracts with suppliers, service providers, consultants.
• The role supports the Business Systems Manager in updating staff insurance information and policy renewals for the Humanitarian response.

Key Outcomes

• Smooth and effective recruitment processes, a well-supported employee life cycle within the organisation.
• Accurate and timely information on employee-related concerns and personal information is updated and maintained in the electronic and physical files liaising with the Country Office
• Accurate maintenance of data relating to office HR, IT administration and operations including monthly, quarterly and annual reporting and fulfilment of all Christian Aid procedural requirements.
• Consultant information and data are maintained to organizational and statutory standards
• Effective support is provided to the HR operations in the Humanitarian Response.
• Manage Community Volunteers engagement processes and maintain up to date records (soft and hard copies).

Role Requirements
Relationships:
(Key relationships, frequency of contact, purpose of contact (liaison/influencing/negotiating etc.)

External:

• External suppliers and service providers, consultants, Volunteers etc
• Applicants for new posts at CA

Internal:

• Providing HR support to the Humanitarian staff.
• Working closely with all employees within Christian Aid.

Decision making:

• The ability to make day to day decisions to support in the administration and smooth running of the office, Provides basic employment advice based on Christian Aid’s policies and procedures and employment law.

Analytical skills:

• Understands and interprets HR policies and procedures to provide accurate and efficient advice to managers and employees

Developing self and others;

• Responsible for managing own workload in accordance with priorities.
• Works closely with hiring managers to provide advice to ensure a smooth and successful recruitment process.
• Works in a peer group with another HR support officer to develop and support each another

Person Specification
Applied skills/knowledge and expertise:

Essential:

• Degree in Administration, HR, Social Science or relevant field.
• 2-3 years previous HR administrative experience particularly in an NGO
• Strong IT skills, including experience of Microsoft Office and databases management.
• Team player able to organise and prioritise workload
• Sound knowledge of Microsoft Office suite including Word and Excel. Knowledge of managing databases and producing reports.
• Numerate and good with figures.
• An understanding of data protection and the need for confidentiality.
• Strong written and oral communication skills and the ability to explain and visualize complex issues to expert and non-expert audiences, including presentation and public speaking
• Excellent interpersonal skills in a multi-cultural environment, including tile ability to build relationships with colleagues at long distances

Desirable:

• Previous experience of HR and Payroll administration, experience of working with a computerised HR system.
• IT competency required

Competency profile
You are expected to be able to:

Build partnerships:

• Work in a collaborative way that develops positive relationships and proactively provide help to others
• Proactively participate in team work and contribute ideas, including those that may be beyond your own or your team’s role.
• Keep others informed about what is going on in your own work area.
• Treat everyone with courteousness, dignity and respect, recognising that people are different and have different views.
• Act and behave consistently with what you say.

Communicate Effectively:

• Communicate clearly and concisely, verbally and in writing.
• Pass on messages or information promptly and accurately, ensuring clarity and understanding.
• Proactively question to clarify when needed.
• Explain things simply and in a different way if someone appears not to have understood.
• Be sensitive to and take responsibility for how your actions and words impact on others and adapt if necessary.

Steward resources:

• Be responsible for using resources economically, whether these are Christian Aid resources or wider environmental resources.
• Recognise that time is a resource and take responsibility and proactive measures for managing your time effectively

Deliver results:

• Agree your work plan and priorities, keep track of your own progress and keep others informed.
• Check the quality of your own work and deliver to expectations.
• Seek clarification and support from your manager when needed, ensuring appropriate sign-off.
• Respond promptly to the requests of others, handling competing priorities and seeking guidance on these where appropriate.
• Consider the consequences of your actions, and take responsibility for the impact on your work, your colleagues and team objectives.
• Be accountable for your action

Realise potential:

• Acknowledge gaps in your own knowledge and skills and seek out information and advice in order to learn
• Regularly ask for and act on feedback on own performance.
• Assist others by showing how to complete tasks and sharing knowledge.

Strive for improvement:

• Demonstrate openness and willingness to embrace change, be flexible and adapt to new methods of working.
• Respond quickly and positively to new initiatives.
• Find ways to make improvements in your work and ways of working.
• Show initiative when faced with problems and proactively seek solutions.
• Willingly share knowledge and information that may help others.

Remuneration
N3,528,328

Interview Date
28th February, 2018.

Application Closing Date
6th February, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to view more information (pdf)

Note

• Further details of specific tasks and duties will be agreed with the line manager as part of the performance agreement. Any reasonable duty may be assigned that is consistent with the nature of the job and its level of responsibility.
• This role profile is not prescriptive; it merely outlines the key behaviours the role-holder requires to be successful in the role; the key behaviours and responsibilities are subject to change. Any changes will be made in consultation with the role-holder.
• You will be expected to abide by the Code of Conduct, policies and procedures within Christian Aid which may be updated from time to time.
• You must be in sympathy with the aims, beliefs and values of Christian Aid as it seeks to work on relief, development and advocacy for poverty eradication.