Graduate Technical Support Engineer at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.

Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. Basically, we develop integrated sales and marketing strategies focused around the point of purchase. We also devise transformational strategies through organization design, process definition, and commercial ability development.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Mainland, Lagos
Function: Customer Service
Domain: Technical Support Group
Reporting to Direct: Supervisor Technical Support Group; HOD

Major Deliverables

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Prepare daily activity reports
• Inform management of recurring problems.

Requirements/Qualifications

• HND / Graduate / Post Graduate in Electrical / Electronics /Computer /Communication /InfoTech.
• Desired Experience: 1 to 3 years in similar profile.

Essential Attributes:

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,Device/Network level, Troubleshooting.
• Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.

Desired Results:

• Relevant Industry Experience, been on the front desk handling customers and team.

Application Closing Date
8th February, 2018.

How to Apply
Interested and qualified candidates should forward their CV's to: [email protected] Using the position applied for as subject of the mail.