Customer Service Manager at Givanas Cosmetics Nigeria Limited

Givanas Cosmetics Nigeria Limited is a specialized Manufacturing company with wide range of products for the Nigerian markets like powder, petroleum jelly, perfumes.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Responsibilities

• Creating & managing the database of potential and existing customers
• Ensuring all suspects and prospect details are captured and that these details are maintained as per the sales process.
• Ensuring the implementation of sales process e.g. mailing our promotional materials, follow-up phone calls to prospects etc.
• Contributing ideas to the formulation of customer service and marketing plans
• Creating a playbook for managing the process of giving friendly, helpful and welcoming impression to customers and prospective customers both in person and over the phone.
• Co-ordinate all customer correspondence, either as part of the sales & marketing process, for marketing purposes, or at the request of the relevant HODs,
• Ensure all customer problems are resolved in an efficient manner, often handling the liaison with finance, supply chain and customers.
• Assist with all customer enquiries, in-line with the company’s service offer. This may include delegating the customer inquiry to the most appropriate staff member.
• Contribute towards setting individual objectives and KPIs based on achieving business objectives
• Provide accurate reports on individual performance and activities as requested.
• Contribute towards assessment of individual skills and compilation of training and development plan.
• Comply with all business policies and procedures.
• Contribute towards assessment of office morale and culture.
• Inputting all relevant customer details on Business Register.
• Receiving all new business and performing the tasks of the implementation phase of the sales process e.g. Welcome letter sent to customer.
• Making phone call to customer to confirm implementation is completed as required.
• Implementation of all new business, including Sales follow-ups. This includes contacting suppliers and ensuring business completes on time.

Requirements

• B.Sc or its equivalent in Business Administration or any relevant field.
• At least 3 - 5 years’ experience as a customer service management officer.
• At least 1-year experience as a customer service manager.
• Sound knowledge of logistics and sales.
• Advanced knowledge of Sales Reporting and Research (Opinion, Survey) techniques.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Hands on experience in Advanced Microsoft Excel.
• Strong organizational skills, process driven and ability to multi-task.
• Efficient worker with strong attention to detail.
• Fast learner to understand the products on offer and the business processes.
• Good knowledge of customer loyalty management.
• Conflict Management and Problem-solving skills.
• Strong Creativity and Innovation skills.

Application Closing Date
10th February, 2018.

Method of Application
Interested and qualified candidates should send their CV's to: hr@givanascosmetics.com The Subject of the mail should be “Customer Service Manager”.

Note: Only qualified persons will be contacted for an interview.