IT /Scope Operations Assistant at the United Nations World Food Programme (WFP) - 2 Positions

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

We are recruiting to fill the vacant position below:

Job Title: IT /Scope Operations Assistant - G4

Requisition #: 73983
Location: Maiduguri, Borno
Contract Type and level: FT G4
Contract duration: 1 year (renewable)
Slot: 2

Organizational Context

• This job is found in Maiduguri. At this level, work is carried out under the direct supervision of the Business Transformation and Scope Officer. Job holders work in a team and are expected to produce organised and accurate technical work.

Job Purpose

• To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

Key Accountabilities (Not All-Inclusive)

• Support the activities of planning of beneficiary registration.
• Participate in the registration of targeted beneficiaries and support hotline feedbacks
• Implement the processes and procedures of beneficiary data management including biometrics.
• Provide reports and feedbacks on beneficiary management including identified gaps, and challenges in the course of beneficiary registration.
• Assist in the management and maintenance of SCOPE registration equipment including printing cards, computers, laptops, mobile and smart phone and mPOS.
• Provide retailer support in the operation of mPOS devices.
• Identify and report issues faced by beneficiaries in various local markets.
• Liaise with local authorities in the organization of the planning of beneficiary registration activities.
• Collate date and contribute to the preparation of reports on SCOPE related issues and provide information for better decision-making by stakeholders.
• Act as IT Business support and/or IT Helpdesk assistant during the absence of the incumbent
• Perform any other tasks that may be assigned by your supervisor.

4Ps Core Organisational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People:

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance:

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership:

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Standard Minimum Qualifications

• Education: Minimum of secondary school education. University Degree in Computer Science, Business Education, Engineering desired.
• Language: Fluency in both oral and written communication in English. Understanding of Hausa or any local language will be an added advantage.

Desired Experiences For Entry Into The Role:

• Academic or professional experience in computer science.
• Has experience resolving level 1 IT issues.

Application Closing Date
28th January, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Terms and Conditions

• Qualified female candidates are encouraged to apply.
• Only Nigerian national (or holders of valid nigerian residency) are eligible to apply for this position
• Applications must be submitted online and in English only.
• Only shortlisted candidates will be contacted.
• Canvassing is strictly prohibited. Canvassing of any sort will lead to automatic disqualification of the concerned applicant.