Customer Service Officer at Germaine Auto Centre

Germaine Auto Centre is an integrated automobile dealership, located in Lekki, Lagos. For over 16 years, Germaine has been a household name for automobile purchase (new and certified pre-owned), servicing, spare part sales and vehicle body work by providing quality service to individuals and corporate organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description

• Meet and greet customers
• Receive job details from customers
• Take vehicle inventory
• Recommend additional job details to the customer (as applicable)
• Communicate vehicle repair estimate to customers and secure their approval (Estimate closure)
• Ensure customer satisfaction
• Actively listen to customer’s complaints
• Get prompt update from the workshop
• Share timely feedback/update with the customer
• Reconfirm inventory details before vehicle delivery
• Check for special service campaign (SSC) recall vehicles at the reception

Qualification and Experience

• HND/BSc. in Mass Communication, Marketing, Business Administration or any other management course
• 3-5 years proven experience in customer service or sales role, preferably within an automotive or manufacturing environment
• Professional certification in customer service will be an advantage Ability to engage.
• Customers in a professional manner thereby enhancing satisfactory customer experience.
• Proficiency in use of computer application e.g. MS Office suite is required

Required skills and competence:

• Basic technical knowledge to help with customer engagement
• Excellent relationship management skills with the ability to engage, negotiate and manage customers
• Strong communication, interpersonal and influencing skills
• Strong problem-solving abilities
• Results-oriented with the ability to plan and deliver against project deadlines.
• Keen attention to details and accuracy

Remuneration
Salary is attractive plus other employment benefits

Application Closing Date
18th January, 2018.

Method of Application
Interested and qualified candidates should send their updated CV's to: [email protected]