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Graduate Channel Support (Voice) - Executive at Lorache Group

Posted on Fri 05th Jan, 2018 - hotnigerianjobs.com --- (0 comments)


Lorache Group - Our client, an Internet Service Provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:

Job Title: Channel Support (Voice) - Executive

Location
: Lagos
Function / Domain: Customer Service / Customer Interaction Group
Reporting To: Supervisor - Call Centre

Major Deliverables
  • Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
  • Ensure that calls are answered within defined threshold of 20 seconds
  • Handle customer complaints, requests and queries shared by Channel Partners via inbound calls
  • Emphasis on First Level Trouble shooting and concern redressal
  • Maintain two way communication medium to ensure redressal provided is also shared with Channel
  • Maintain and build lasting customer relationships by ensuring concerns attended are resolved
  • Ensure relevant communications, records and data are updated and recorded
  • Identify and escalate situations requiring urgent attention to appropriate department
  • Prepare daily activity reports and share with TL / Supervisor and HOD
Requirements/Qualification
  • Graduate /Post graduate qualification
Desired Experience:
  • 1 to 3 years
Essential Attributes:
  • Computer Knowledge,
  • Internet and Tech savvy,
  • Customer query resolving skills,
  • Sales Acumen,
  • Customer Focus,
  • Excel Knowledge is a Must,
  • Languages - Hausa, Yoruba, Igbo and English
Desired Attributes:
  • Relevant Industry Experience Preferred.
Application Closing Date
11th January, 2018.

Method of Application
Interested and qualified candidates should send their Applications and CV's to: [email protected] using the position and location applied for as subject of the mail.

  

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