Client Service Officer at a Fast-growing/Reputable Logistics Company - Pivotage Consulting

Posted on Tue 19th Dec, 2017 - hotnigerianjobs.com --- (0 comments)

Pivotage Consulting - Our client, a fast-growing/reputable Logistics company, is currently seeking to grow its team by hiring experienced candidates for the position below:

Job Title: Client Service Officer

ID: LGC/1217/CSO
Location: Lagos

Responsibilities
Your responsibilities will include the following:

Communicate effectively and build a professional relationship with carriers, shippers and internal/external customers to strive to exceed their total service expectations.
Respond to carriers/customers to ensure critical success factors are achieved.
Understand and complete all necessary customer specific tasks.
Resolve customer issues.
Manage shipments from origin to destination to ensure customer satisfaction.
Build customer relationships and providing excellent customer service.
Send new shipment bookings to customers.
Manage daily emails/phone calls from customers.
Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination.

Requirements
A suitable candidate must:

Be very detail oriented
Be numbers oriented
Be computer savvy and great with data entry.
Have strong communication, both oral and written.
Experience in a Logistics Company will be an added advantage

Application Closing Date
14th January, 2018.

How to Apply
Interested and qualified candidates should send their CV's (MS Word format) to: recruitment@pivotageconsulting.com Stating the job ID as subject

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