Sales & Customer Service Executive at Whyte Cleon Limited

Posted on Sat 09th Dec, 2017 - hotnigerianjobs.com --- (0 comments)

Whyte Cleon Limited is a Human Resource Outsourcing & Management Solutions provider in Nigeria with over 18 years business experience.

We are recruiting to fill the position below:

Job Title: Sales & Customer Service Executive

Location: Lagos

Job Description

We are looking for an experienced Customer Service Executive to provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Requirements

Proven working experience as a customer service manager or retail manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
B.Sc degree or equivalent qualification

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV's to: [email protected] with "Sales & Customer Service Executive" as subject.

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