Service Solution Executive at e.Stream Networks Limited

e.Stream is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication System.
Reports to: Business Solutions Manager

Job purpose

• The Service Solution Executive is responsible for ensuring excellent service delivery to all customers by designing solutions that meets customer requirement at all times.

Duties and Responsibilities

Pre-Sales & General Operations:

• Liaise with Sales team and Service Delivery team to understand clients requirement prior to service design stage.
• Design cost-effective connectivity solutions that meets new and evolving clients requirement.
• Facilitate peer review sessions to discuss project scope, budget and time and suggest cost-effective solutions.
• Prepares Bill of Materials for clients’ solution design projects and systems integration.
• Prepare weekly, monthly, and quarterly reports
• Preparation of Technical Proposal for Bids.
• More than average knowledge of last mile technologies – Fiber, Microwave, Wi-Fi, VSAT
• Manage other special projects as would be assigned as need arises by Business Development Manager.
• Second Level escalation on service related issues.
• Innovate service design operations.
• Provide accurate and standard designs

Documentation:

• Prepare and update design documents; Service Overview, Pre-Qualification, Network designs.
• Documentation of Technical Proposal for Bids.

Service Solution/Design:

• Provides leadership and technical expertise to other network engineers in the technical team
• Liaise with IP networks specialist to ensure new products and solutions are fully supported
• Liaise with IP Specialist and Core Networks manager to design advanced routing and switching solutions for eStream Core Network.
• Innovative backup to the Business Development Manager
• Act as second level of support for any service related issues.

People Management:

• Maintain good customer relationship.
• Carry out any other duties as assigned from time to time.

Quality Assurance:

• Strict Compliance to Quality Management System and Safety Procedures.
• Conforms to policies, procedures and Process on Service Deployment.
• All other duties may be assigned to you by your Line Manager.

Requirements
Education Qualification / Experience:

• 4-6 Years Post Graduate cognate experience.
• Demonstrated problem solving ability.
• Ability to multi task in a highly complex, ambiguous environment
• HND/Bachelor’s Degree in: Electrical & Electronics Engineering/Computer Science/Computer Engineering/Information Technology
• CCNP Routing & Switching /Service Provider or CCDP certification is a must.
• Other Qualifications include MTCNA and CCDA

Leadership/Managerial:

• Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing

Processes, Market Knowledge, Developing Budgets, Staffing:

• Must be excellent at conflict resolution.
• Must be Results Oriented
• Excellent interpersonal skills
• Ability to develop effective solution to meets client’s needs

Business/Personal Skills:

• Strong organizational office ethics
• Superior attention to details
• Strong verbal communications ethics.
• Must be Results Oriented

Functional Skills:

• More than average knowledge in Last mile technologies (VSAT, Microwave, Wi-Fi, LTE, 4G, WiMAX and Optic Fiber)
• Professional level knowledge of Layer 2 and Layer 3 technologies
• Must demonstrate advanced hands-on experience with BGP
• Must demonstrate advanced knowledge routing and switching skills
• Very good Problem solving skills
• Good knowledge of Unified Communications.
• Good knowledge of VPN solutions (Site-to-Site, DMVPN, MPLS VPN)

Key Performance Indicators/Performance Goals:

• Design cost-effective connectivity solutions that meets new and evolving clients requirement.
• More than average knowledge of last mile technologies – Fiber, Microwave, Wi-Fi, VSAT
• Liaise with Sales team and Service Delivery team to understand clients requirement prior to service design stage.
• Strict compliance to QMS Standards.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online