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Inbound Call Center - Team Lead at CornerStone Staffing NG

Posted on Mon 06th Nov, 2017 - hotnigerianjobs.com --- (0 comments)


CornerStone Staffing NG - Our client, a big player in the FMCG Industry, is looking to recruit a suitably qualified candidate for the position below:

Job Title: Inbound Call Center - Team Lead


Location: Lagos
Job Type: Contract for  2 - 3 months

Responsibilities
  • This is a 2 - 3 month and may be extended based on performance.
  • Manage Inbound Customer Relations Specialists with calls from customers concerning product related issues, and various activities
  • Coordinate daily workforce plan and monitor scheduled adherence
  • Assist with the development, implementation and training on business processes
  • Ensure quality by ongoing call and case reviews
  • Administer timely coaching/feedback while maintaining encouragement and support
  • Monitor and report customer satisfaction results through evaluation of survey feedback, overall call center metrics, and adherence of business processes to achieve the department goals
  • Act as a liaison between other work groups to ensure positive relationships and accurate sourcing of information
Knowledge, Skills, and Experience
  • 5+ years management or supervisor experience in a mid-size inbound call center
  • Directly supervises 10-25 employees in a call center production environment.
  • Minimum B.Sc /HND required in any field.
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Effective communication and interpersonal skills (both written and verbal)
  • Self-motivated and able to work independently and in team environments
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Ability to multi-task and manage several projects simultaneously
  • Exceptional customer service and follow up skills
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

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