Inbound Call Center - Team Lead at CornerStone Staffing NG

Posted on Mon 06th Nov, 2017 - hotnigerianjobs.com --- (0 comments)

CornerStone Staffing NG - Our client, a big player in the FMCG Industry, is looking to recruit a suitably qualified candidate for the position below:

Job Title: Inbound Call Center - Team Lead

Location: Lagos
Job Type: Contract for 2 - 3 months

Responsibilities

This is a 2 - 3 month and may be extended based on performance.
Manage Inbound Customer Relations Specialists with calls from customers concerning product related issues, and various activities
Coordinate daily workforce plan and monitor scheduled adherence
Assist with the development, implementation and training on business processes
Ensure quality by ongoing call and case reviews
Administer timely coaching/feedback while maintaining encouragement and support
Monitor and report customer satisfaction results through evaluation of survey feedback, overall call center metrics, and adherence of business processes to achieve the department goals
Act as a liaison between other work groups to ensure positive relationships and accurate sourcing of information

Knowledge, Skills, and Experience

5+ years management or supervisor experience in a mid-size inbound call center
Directly supervises 10-25 employees in a call center production environment.
Minimum B.Sc /HND required in any field.
Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
Effective communication and interpersonal skills (both written and verbal)
Self-motivated and able to work independently and in team environments
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Ability to multi-task and manage several projects simultaneously
Exceptional customer service and follow up skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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