Customer Care Executive at an IT and Telecommunications Company - Lorache Group

Posted on Tue 24th Oct, 2017 - hotnigerianjobs.com --- (0 comments)

Lorache Group - Our client, an IT and Telecommunications company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Care Executive

Location: Lagos Mainland, Lagos

Responsibilities

Create content and engaging ideas for online campaigns
Improve customer service experience, create engaged customers and facilitate organic growth.
Take ownership of customer’s issues and follow problems through to resolution.
Set a clear goal and deploy strategies focused towards that mission
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Maintain an orderly workflow according to priorities.

Requirements

BS Degree in related field
Proven working experience as a customer service manager
Flair for Digital communication
Excellent knowledge of Social Media
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Candidate must reside in Lagos Mainland.

Salary

N50,000 on a monthly basis.

Application Closing Date
26th October, 2017.

Method of Application
Interested and qualified candidates should send their CV's to: [email protected]

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