Hostess (Hotel/Restaurant) at Michael Stevens Consulting

Michael Stevens Consulting - We are a long established and well respected multi-disciplinary management and financial consulting firm with offices in several locations across Nigeria.

We are currently recruiting to fill the position below:

Job Title: Hostess (Hotel/Restaurant)

Location: Lagos

Job Description

• Cheerfully greet, welcome and interact with arriving guests.
• Escort the guests to assigned seats, dining or bar areas.
• Manage/Book reservations and where applicable, take-out orders.
• Wait on tables and provide guests with silverware, menu, etc.
• Take initial drink orders and ensure that guests are made comfortable and kept informed of the status of their orders or wait times.
• Monitor table rotation/move tables to accommodate large parties.
• Keep track of which tables are cleaned and available for new guests.
• Provide accurate wait times and monitor guest waiting list.
• Ensure the needs of guests are met while they are waiting.
• Cater to guests who require extra attention (e.g. children, elderly).
• Successfully organize parties, events, etc, and cater to attendees.
• Answer incoming calls and address customers’ queries.
• Maintain a clean reception area.
• Source for potential clients and market services to them.
• Greet customers upon departure.

Qualifications and Experience

• Minimum qualification; B.Sc. or its equivalent.
• Hospitality certification is a plus.
• 5-8 years experience working as a Host/Hostess or Waiter/Waitress in a fast-paced hospitality environment.
• Experience in managing reservations and attending to guests.
• Understanding of hotel/restaurant or other hospitality business etiquette.

Skills:

• Excellent demonstrable customer-service skills.
• Ability to read and write fluently, to take and follow instructions in both verbal and written forms.
• Excellent communication skills (via phone and in-person).
• Friendly and welcoming disposition.
• Flexibility/Availability to work in shifts or as required.
• Basic assessment and math skills to estimate wait times for guests.
• Strong organizational and people skills.
• Customer-handling skills/Patience and temper management.
• Multitasking ability/Ability to monitor the entire dining and bar area.
• Sound physical condition to walk and stand during an entire shift.

Application Closing Date
1st November, 2017.

Method of Application
Interested and qualified candidates should send their detailed and up-to-date CV's to: jobs@michaelstevens-consulting.com with the caption, "Hostess (Hotel/Restaurant).

Note: Only qualified and suitable candidates would be contacted.