Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
African Development Bank Group (AfDB) Job Recruitment (10 Positions)

Nine Stars Limited Job Recruitment (4 Positions)

Smash Technology Job Recruitment (8 Positions)

Montaigne AH Limited Job Recruitment (3 Positions)

TailoredTalent Job Recruitment (5 Positions)

Limewood Villa Hotel Job Recruitment (3 Positions)

Cabvibe Service Limited Company Job Recruitment (4 Positions)

Zumera Property Development Limited Job Recruitment (6 Positions)

Chilis Restaurant Job Recruitment (4 Positions)

President Paints Nigeria Limited Job Recruitment (3 Positions)

Smart Taste Bakery & Confectionery Job Recruitment (3 positions)

Myrtle Management Consultants Limited Job Recruitment (7 Positions)

Blume Distribution Limited Job Recruitment (3 Positions)

Cordros Capital Limited Job Recruitment (3 Positions)

Teal Consulting Job Recruitment (4 Positions)

Novella Africa Limited Job Recruitment (4 Positions)

Federal Teaching Hospital, Owerri Internship Programme Job Recruitment (7 Positions)

Daystar Power Energy Solutions Women in Power Trainee Program 2025

Connig Technoserve Limited Graduate Trainee Program 2024

Federal Teaching Hospital, Owerri Nursing Internship Programme 2024

Federal Teaching Hospital, Owerri Radiography Internship Programme 2024

Federal Teaching Hospital, Owerri Physiotherapy Internship Programme 2024

Federal Teaching Hospital, Owerri Dental Therapy Internship Programme 2024

Federal Teaching Hospital, Owerri Dental Technology Internship Programme 2024

Federal University, Wukari Job Recruitment

Federal Teaching Hospital, Owerri Medical Laboratory Science Internship Programme 2024

Fastest Cakes Limited Job Vacancies (5 Positions)

U-Connect Nigeria Job Recruitment (12 Positions)

African Industries Group (AIG) Graduate & Exp. Job Recruitment (20 Positions)

Dragnet Solutions Limited Graduate Trainee Program 2024

George Houston Resources Limited (GHR) Consulting Services Job Recruitment (4 Positions)

Stanbic IBTC Bank Job Recruitment (7 Positions)

Dangote Group Job Recruitment (13 Positions)

mDoc Healthcare Limited Job Recruitment (6 Positions)

Federal Teaching Hospital, Owerri Pharmacy Internship Programme 2024

Reliance Health Job Recruitment (7 Positions)

Agricare STD Plus Limited Job Recruitment (3 Positions)

Complete Parking Services Limited Job Recruitment (3 Positions)

Max Drive Job Recruitment (3 Positions)

HRD Solutions Job Recruitment (3 Positions)

TeamAce Limited Internship and Exp. Job Recruitment (31 Positions)

Bave Design Studio Job Recruitment (3 Positions)

Shalina Healthcare Job Recruitment (3 Positions)

Hotel Capitol Job Recruitment (8 Positions)

Green Africa Airways Limited Job Recruitment (3 Positions)

R & R Recruiting Services Job Recruitment (6 Positions)

St. Mary Dedication British International High Schools Job Recruitment (10 Positions)

Hobark International Limited (HIL) Job Recruitment (5 Positions)

Amo Farm Sieberer Hatchery Limited Job Recruitment (4 Positions)

Zylus Group of Company Job Recruitment (3 Positions)


Customer Relationship Manager at MainOne Cable Nigeria

Posted on Fri 22nd Sep, 2017 - hotnigerianjobs.com --- (0 comments)


MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager

Location:
Lagos
Department: Commercial
Reporting Line: Chief Sales & Marketing Manager
 
Responsibilities
  • The Customer Relationship Manager will be responsible for co-coordinating the efficient delivery of services to key customers. The Customer Relationship Manager will be vital in creating long-term healthy customer relationships, acting as the bridge between the customer and MainOne operational delivery teams.
  • The Customer Relationship Manager will be primarily responsible for governance across all areas of MainOne’s service delivery process, continual service improvement and customer satisfaction as well as ensuring optimal level of operational service delivery
Other responsibilities include:
  • Manage the development and implementation of customer service policies and procedures, including definition and communication of service delivery KPIs.
  • Oversee the achievement and maintenance of agreed customer service levels and standards.
  • Direct the daily operations of the customer service team, project management, renewals and sales admin teams.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the teams.
  • Ensure the necessary resources and tools are available for quality customer service delivery.
  • Directly handle complex and escalated customer service issues and track complaint resolution.
  • Monitor accuracy of service reporting and forecasting process as well as customer data base information.
  • Monitor the analysis and reporting of customer service performance, trend, availability, timeliness to deliver and capacity management.
  • Analyze relevant data to determine customer service outputs.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Follow up, escalate and take action if service delivery is not meeting expectations.
  • Develop and implement processes with the customer to ensure effective information flow to speed up delivery timelines.
  • Collaborate with management and account/sales managers on customer account management and growth.
  • Liaise with Management to support and implement growth strategies for MainOne.
  • Co-ordinate and manage customer service projects and initiatives.
  • Evaluate and manage the performance of own teams, identifying and addressing team members’ training and coaching needs.
  • Manage the communication of program status, program readiness, business and other potential issues and their resolution across the organization up to Management level as required.
Qualification/Competencies Required
  • Bachelor's degree in a relevant field.
  • Post graduate or relevant professional qualification such as PMP or Prince 2 will be an advantage.
  • At least fifteen (15) years of relevant experience with at least eight (8) years in a senior service delivery role.
  • Advanced IFRS knowledge
  • Excellent interpersonal, relationship building and diplomacy skills
  • Excellent oral and written communication and presentation skills (at C Level)
  • Bid/Tender Management experience
  • Decisive and able to overcome delays and meet aggressive delivery timelines
  • Self-starter and proactive
  • Mature and able to coordinate diverse teams and functions in the achievement of a common goal and priority
  • Detailed oriented and able to take ownership of assigned tasks
  • Accountable and dependable
  • Strong organisation skills
  • Proficiency in the use of MS Office suite including MS Project and advanced Excel skills
  • In-depth knowledge of MainOne’s product and service offerings
  • Familiar with local, state and federal regulations affecting the delivery of the Company’s products and services
  • Ability to manage difficult situations and customers
  • Strong commercial and financial awareness, monitoring, co-ordination and budget ownership
  • Ability to read, analyse and interpret general business documents (terms and conditions, technical procedures, etc.)
  • Attention to details
  • High level of integrity and professionalism, especially in dealing with highly confidential information
  • Time and priority management skills
  • Superior analytical skills.
Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, click on "Customer Relationship Manager"

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *