Country Manager at an International Teleperformance Group - Adexen Recruitment Agency

Adexen Recruitment Agency - Our client, an international Teleperformance group operating in 100+ countries, is recruiting to fill the position below:

Job Title: Country Manager

Job Reference: 1313
Location: Lagos, Nigeria
Industry: ICT
Function: Executive

Job Description
Plan, direct and coordinate the operations of a country in line with the company’s values and policies.
The Country Manager is responsible for overall leadership and supervisory management of offices VAC’s and operations in a country, including stewardship of resources, staff safety and security, program quality and accountability, and performance management.

• Lead the country VAC’s by maintaining open and professional relations with colleagues, promoting a strong team spirit and providing guidance, oversight and resources to enable staff to perform successfully.
• Contribute towards the achievement of company strategic and operations objectives
• Responsible for ensuring effective team leadership and management
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Interview, hire, coordinate and discipline supervisors and other direct reports,
• Responsible for ensuring national VAC’s operate smoothly and within defined
• Prepare and maintain budgets, and coordinate with and report to Zone Manager
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

Expectations

• Bachelor's Degree in a Business related field or Project Management
• 5 years management in similar role experience in a customer service/ business process outsourcing (preferably in the service industry) role
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online