ICT Systems Admin Assistant at Mercy Corps Nigeria

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action — helping people triumph over adversity and build stronger communities from within, now and for the future. In Nigeria, Mercy Corps operates in over 13 states focusing on key thematic areas of humanitarian response, conflict mitigation and adolescent girls’ empowerment.

We are recruiting to fill the position below:

Job Title: ICT Systems Admin Assistant

Location: Biu/Maiduguri, Borno
Reports To: This position reports directly to Operations Manager

Program / Department Summary

• Mercy Corps is an international relief and development organization working in over 40 countries worldwide helping people build secure, productive and just communities.
• Mercy Corps Nigeria implements a variety of programs with the ultimate goal of building productive, secure and just communities.
• The organization’s programs are implemented in twelve states, mainly in north and northeast parts of Nigeria and Lagos.
• Our work covers the following sectors: economic development, livelihoods/food security, adolescent girls & Boys empowerment, financial resilience, conflict mitigation and humanitarian response.
• Common themes include community engagement, inclusive development, gender, and working in partnership with local government, the private sector and civil society actors.

General Position Summary

• Mercy Corps is looking for an IT Assistant to provide ICT and administrative support services at field level.

Essential Job Functions

• Compliance with corporate information management and technology standards, guidelines and procedures for the Field Office technology environment management.
• Provision of inputs to preparation of results-oriented work plans.
• Assistance in the installation of software and related upgrades.
• Assistance in upgrading patch and anti-virus programs on a timely basis.
• Monitoring of file server, usage and performance on a frequent and regular basis.
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
• Assistance in trouble-shooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Field ICT Material Asset management
• Maintenance of the inventory and stock of IT supplies and spare parts in cooperation with the Procurement Unit.
• Preparation of statistical charts, tables and reports as required.
• Provision of timely ICT support at internal & external events.
• Conduct IT induction at field level.
• Manage, assign and keep records of mobile communication equipment at field levels
• Document ICT issues and report them accordingly

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Required Knowledge and Experience

• Relevant University Degree in Electrical Engineering, Computer Engineering, Computer Science, Information Technology with relevant certifications in hardware and software management and application considered a bonus
• Minimum 2 years of relevant work experience
• Good understanding or interest in the provision of IT support services that takes into relevance the management of cross-cultural issues within high security environment
• Ability to communicate fluently in English preferred and ability to communicate in Hausa, and or Kanuri would be an advantage
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
• Good negotiation, representation skills and the ability to work comfortably with an ethnically diverse staff.

Success Factors

• The successful candidate will be proactive, creative and a problem solver.
• S/he will be conscientious with an excellent sense of judgment.
• S/he will be able to thrive in a fast-paced environment and will be capable of multitasking.
• S/he will demonstrate strong understanding of cultural and social environment in the region and have the willingness and ability to work effectively with a wide verity of people.

Living /Environmental Conditions

• This position will be based in Biu with estimated 30% travel, primarily to program locations anywhere within the currently Northeast and other conflict-affected states, where security is at times high-risk.

Application Closing Date
14th August, 2017.

How to Apply
Interested and qualified candidates should submit their CV's and Cover Letter in one document, addressing the position requirements to: [email protected] All applications must include the position title in the subject line.

Note: Only short-listed candidates will be contacted for interview and we are an equal opportunity organization so women are strongly encouraged to apply for this position.