Guest Relationship Officer at the Workplace Centre Limited

The Workplace Centre Limited is a World Class Skills Development and HR/ICT Consulting Services organisation that adds significant value to our clients and society.

We are recruiting to fill the position below:

Job Title: Guest Relationship Officer

Location: Lagos

Job Descriptions
Prrimary Objective of the Position:

• To act as a liaison between guests, hotel departments and management in order to provide efficient, prompt, courteous, trouble free and proactive service; hence maximise guest satisfaction and return potential.
• To increase customer satisfaction by providing personalised and courteous services.
• The incumbent is fluent in all Front Office operations, technology and systems.
• All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and corporate guidelines and service concepts.

Provide Personalized Service to Guests:

• Checks the daily arrival and departure list and identifies VIP guests
• Checks Trace report on a daily basis
• Ensure that VIP Gifting is suitable and new gifting is implemented on regular basis
• Prepares VIP arrivals, checks for their arrival times and checks the rooms Before they arrive
• Welcomes customers and VIP guests to the hotel
• Maintains updated database of regular guests and VIP guests (Profiling Guests)
• Maximizes customer satisfaction and utilization of the hotel facilities by promoting hotel restaurant and other services to customers
• Keeps self updated on all local events, sights, restaurants, activities etc. , in order to provide customers with updated information, and assistance
• Arranges special services requested by guests
• Arranges fulfilment of customer services by coordinating with concierge/drivers/porters and cooperating with Housekeeping, Reservations, Room Service, Reception and Restaurant.
• Informs Front Office staff regarding spelling of guests name, address and other information personalizing the guest’s experience at the hotel
• Updates self on Hotel’s room availability
• Ensures that group check ins run smoothly and efficiently

Application Closing Date
21st July, 2017.

Method of Application
Interested and qualified candidates should send their CV's to: [email protected] using "Guest Relationship Officer" as subject of the mail.