ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.
We are recruiting to fill the vacant position below:
Job Title: Accounts Manager
Job ID: 25
Locations: Ikeja/Apapa/VI/Lekki, Lagos
Department: Network Services Division
Function: Business Development
Job Grade: Manager/Assistant Manager
Reporting to: Territory Manager
Travel Frequency: Rarely
Purpose of the Job (Brief)
- The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
- The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
Deliverables (Maximum 5-6 key Responsibilities)
1.) Expected Key Results (Detailed KPIs):
- Achieve set revenue growth.
Key Activities:
- Agreed revenue targets are met within defined time-frames; structured plan created and followed through to achievement of targets.
- Make agreed Cold Calls daily.
- 100% completion of KYC forms and provision of required documents.
2.) Expected Key Results (Detailed KPIs):
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
Key Activities:
- All clients are transitioned smoothly to the relevant account team
3.) Expected Key Results (Detailed KPIs):
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
Key Activities:
- Fosters good teamwork.
- Strengthen working relationship with the team.
- Works in a collaborative way with team.
- Increased understanding of clients and their requirements and what makes our service valuable.
4.) Expected Key Results (Detailed KPIs):
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
Key Activities:
- Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:
- B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Vision
- Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
Other Requirements:
- Customer Focused
- Action oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
(Additional requirements for AMs and above):
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Application Closing Date
Not Specified.
Method of Application
Interested and qualified applicants should:
Click here to apply online