Data Services Support Engineer at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Data Services Support Engineer

Location: Lagos
Division: Network Group/ Network Operations

Core Purpose of the Job

• To integration of manage the implementation and support of MTNN network Customer Edge/Core devices in the ADSL, WiFi, WiMAX, GPRS and Enterprise Data Network.

Job Summary

• Maintain standards for Mobile/Fixed Data Network access control and auditing, providing optimization and cost effective input to the Mobile/Fixed Data Network design.
• Develop optimal and cost-effective Mobile/Fixed Data Network strategy for MTNN, ensuring Mobile/Fixed Data projects match marketing and sales requirements.
• Analyze and provide information on bandwidth usage, user application/experience and critical upgrades on the Mobile/Fixed Data Network.
• Monitor adherence to processes and procedures to ensure conformance to best practices, thereby identifying opportunities for improvements.
• Coordinate the implementation of Mobile/Fixed Data Network planning functions to achieve the quality and key performance indicators (KPIs), as well as marketing and sales targets defined by the business
• Coordinate vendor-related emergency maintenance on Mobile/Fixed Data Network.
• Oversee constant tracking, monitoring and resolving of faults on the Mobile/Fixed Data Network.
• Oversee proper implementation of change requests and planned work.
• Manage network performance, bandwidth usage and configuration, ensuring conformance with set KPIs.
• Understand the telecommunication industry local trends and developments, thereby assessing the impact on MTN’s current and future business.
• Monitor performance statistics and generate weekly reports, providing monthly and quarterly progress updates on Mobile/Fixed Data projects.
• Ensure value is created from Customer engagement & Operations:
• Support relevant units to develop the required contractual documents for Mobile/Fixed Data projects, ensuring Mobile/Fixed Data projects are implemented in accordance with the agreed plan and strategy.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions.

Requirements
Education:

• First degree in Electrical/Electronics or Computer Engineering
• UNIX Certification
• Cisco/ Juniper certification desired

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience in a GSM environment preferably in a high-level support role in the Core Network.
• Experience in support of a multi-vendor Mobile/Fixed Data Network and Enterprise environment.
• Experience in supporting Mobile/Fixed Data Network Nodes.
• Experience working on complex, commercially sensitive Mobile/Fixed Data Network projects (e.g. technology evaluations/integration, due diligence, etc.

Training:

• Advanced MPBN Training
• Advanced GGSN/SGSN Training
• Advanced UNIX Training
• Mobile/Fixed Data Network Vendor-related Courses (BRAS, SAPC, PCrF, MSP, Radius, AAA)

Job Conditions

• Normal MTNN working conditions.
• May be required to work extended hours
• Open plan office

Application Closing Date
6th July, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Multiple applications are not allowed.