Segment Analyst at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Segment Analyst

Location: Lagos
Division: CEO’s/Mobile Financial Services

Core Purpose of the Job

• To drive Customer adoption, usage, Retention for mobile financial services and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to MFS Segment Management.

Job Summary
Evaluate performance measured against the following areas:

• Number of  MFS transactions performed by customers
• Identify a new opportunity/enhancement
• Develop and secure approvals for concept notes to feed into  Product Development
• Post Go- to- Market intelligence gathering and insight
• Customer Lifecycle management.
• Collect, analyze and interpret a wide variety of MFS data and develop weekly /monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of MFS Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of MFS services and providing information enabling business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Segment Manager, Mass Market
• Report and analyze MFS Activations, Customer Retention /Churn trends and activity plans.
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Segment Manager, Mass Market.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions.

Education

• First Degree in Economics, Business Administration, Accounting or any related discipline

Experience:

• Minimum of 3 years’ experience in an area of Electronic Payment and Mobile Financial Services;
• 1 year experience in sales or segment management as well as reporting and analytic skills
• Experience in Telecom/Banking/Technology Company/FMCG
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

Job Conditions

• Normal MTNN working conditions.
• May be required to work extended hours
• Open plan office

Application Closing Date
6th of July, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Multiple applications are not allowed.