Client Success Assurance Manager at Workforce Group

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria.

We are currently recruiting to fill the position below:

Job Title: Client Success Assurance Manager

Location: Lagos

Key Responsibilities

• He/she will be responsible for ensuring operational efficiency of the unit
• Effectively communicate critical matters to both team members and client
• Efficiently manage his/her team to ensure that deliverables are met on time and within specification.
• Track compliance to agreed processes and procedures.
• Conduct, analyze and report client satisfaction surveys.
• Investigate customer complaints and other non-conformance issues including supporting fraud investigations.
• Feed intelligence log on a weekly basis
• Daily engagement of clients and leads via CRM application.
• Ensure all client and staff issues are promptly dealt with, meeting specified deadlines 100% using appropriate follow up methods
• Celebrate as prescribed ALL key client and staff on special occasions and anniversaries 100% of the time
• Increase sales pool with 50 ready to deploy staff each week

Required Experience

• Experience in Outsource or HR Consulting
• Experience managing relationships with key clients
• Writing & Presentation skills
• Effective communication skills
• Team Management skills

Application Closing Date
27th June, 2017.

Method of Application
Interested and qualified candidates should send their CV's to: select@workforcegroup.com