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Front Office Manager at Fahrenheit Hospitality Limited (FHL)

Posted on Thu 22nd Jun, 2017 - hotnigerianjobs.com --- (0 comments)


Fahrenheit Hospitality Limited (FHL) is a Fresh Innovative Hospitality Solutions Company that focuses on TURN KEY Hospitality Project Management providing solutions and services for the hospitality industry.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location:
Lagos

Job Description
  • To be aware of daily arrivals and to ensure proper planning is in place to ensure guest expectations are met
  • To work closely with the Executive Housekeeper to ensure consistency of communication is maintained (room moves, out of order rooms, rooms available for sale, etc...)
  • To ensure VIP are recognised and rooms are allocated and checked by the Duty Manager/Hotel Supervisor
  • To prepare daily, weekly and end of month reports and any other statistical information as required
  • To be responsible for the preparation of statistical performance and forecast on a weekly and/or monthly basis and to assist in the preparation for the front office department
  • To monitor application of credit facilities and special rates to avoid financial loss
  • To follow up on billing and ensure that allocation is done properly and appropriate rates are applied
  • To ensure daily revenue is posted timely and correctly and that all statistical information are correct
  • To follow up on outstanding balances and ensure that payments are made to reduce debts or to avoid loss of revenue
  • To check reconciliations in order to ensure that discrepancies are rectified and banking is done appropriately
  • To authorize all Front Office voids at the discretion of the Assistant General Manager
  • To maintain Standard Operating Procedures for the Reception department
  • To communicate with all front of house team members and ensure optimum occupancy and average room rate to maximize revenue
  • To ensure lively and informative briefings are conducted with the team at the start of each shift
  • To train, develop and motivate the staff in order to achieve high levels of productivity
  • To ensure the team members are looking presentable with clean, ironed uniforms at all times and that team members are wearing name badges at all times
  • To ensure company policies and procedures are understood and adhered to by the team members at all times
  • To ensure high standards of customer service are observed at all times
Application Closing Date
8th July, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] with the subject of the email as the position applied.

  

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