Programme Associate (mVAM) at the United Nations World Food Programme (WFP)

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

We are recruiting to fill the position below:

Job Title: Programme Associate (mVAM) SSA 6

Requisition # 56741
Location: Maiduguri

Key Acountabilites (not all-inclusive)
Under overall supervision of the VAM Officer, the Programme Associate shall perform the following duties:
Support on Communication with Beneficiaries/affection Population:

• Responsible for piloting and maintaining various 2 way communications tools such as IVR, Free Basics, and Chat bot.
• Communicate with different units to discuss what information to share with affected population, feasibility of sharing, what tools to use.
• Lead outreach activities with IDP communities. Carry out weekly visits to communities to sensitize affected population on WFP information sharing tools. Conduct troubleshooting and facilitate focus group discussions to get feedback.
• Support the roll out of Free Basics website. Maintain the website and upload data using the CMS of the Free Basics website in both English and other local languages.
• Support beta-testing, roll out, and maintenance of WFP chat bot application. Compile requirements, provide feedback to the technical team in Rome.
• Maintain and monitor WFP chat bot Facebook page.
• Maintain and update Interactive Voice Response (IVR) communications system in close interactions with M&E and IT.
• Advertise and promote diverse 2 way communication tools such as IVR, Free Basics, and Chat bot to increase the reach.
• Review content of outreach messages for appropriateness in the local context. Help translate messages from English into the local dialect.
• Liaise with government, UN and NGO representatives working in the same communities and promote coordination.
• Liaise with local IT service providers and hardware providers to ensure project materials are available on a timely basis.
• Submit monthly progress reports detailing achievements against milestones. Document learning about the project.
• Ensure standard operating procedures are adhered to, with specific reference to terms of protection, data security and privacy.
• Perform other related duties as required.

Phone Call Surveys:

• Conduct weekly/bi-weekly phone surveys to nutrition facilities to collect information such as weekly admissions to nutrition programmes.
• Maintain a register of survey respondents, identified by phone number.
• Carry out data entry under the supervision of the nutrition officer.
• Submit timely and clean data to the nutrition officer for analysis, using the format provided
• Perform other related duties as required.

4Ps Core Organisational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People:

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance:

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership:

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.

Functional Capabilities
Capability Name:

• Programme Lifecycle & Food Assistance.

Description of the behaviour expected for the proficiency level:

• Demonstrates ability to identify key variables and contextual factors that affect food assistance problems and programmes throughout the lifecycle to inform quality programme design or re-design.

Capability Name:

• Transfer Modalities (Food, Cash, Vouchers)

Description of the behaviour expected for the proficiency level:

• Demonstrates ability to implement, under guidance, food assistance programmes deploying the full range of transfer modalities with an understanding of basic principles guiding modality selection and implementation.

Capability Name:

• Broad Knowledge of Specialized Areas

Description of the behaviour expected for the proficiency level:

• Understands basic technical concepts and data and their relevance to food assistance programmes.

Capability Name:

• Emergency Programming

Description of the behaviour expected for the proficiency level:

• Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.

Capability Name:

• Strategic Policy Engagement w/Government

Description of the behaviour expected for the proficiency level:

• Understands and applies basic principles of engagement with government counterparts at the national or local level.

Standard Minimum Qualifications
Education:

• University degree in Information technology or related social sciences.

Language:

• Fluency in written and spoken English. Knowledge of the local language in the project area is desirable.

Experience:

• At least 5 (five) years work experience. At least two years of progressively responsible job related experience (i.e in programme, Nutrition, VAM etc …).

Desired Experience for Entry into the Role:

• Proven experience in web design, Strong computer literacy including use of Excel - HTML and CSS programming skills desirable but not necessary
• Experience in community work with displaced communities in the deep field, including protection, gender matters. Tolerance for difficult working environments.
• Understanding of IT technologies including mobile phone applications.
• Ability to analyze information and write professional reports and to correspond in a clear and concise manner.
• Interpersonal skills and communication and inter-cultural sensitivity.
• Experience in working with national and local government in Nigeria will be a definite advantage.
• Self-starter and able to work with minimum supervision
• Knowledge of WFP procedures will be an added advantage.

Terms and Conditions

• Female candidates are encouraged to apply.
• Only candidates who are short-listed will be contacted
• Applications must be submitted online (use English language)
• Nationality and Residency: The applicant should be either a Nigerian national or have a valid Nigeria Residence/ work permit at the time of application.

Application Closing Date
30th June, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online