Senior Manager IN & VAS at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Senior Manager IN & VAS

Location: Lagos
Division: Information System

Job Summary

• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card.
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy
• Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisation’s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness.
• Serve MTNN’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Core Purpose of the Job

• Oversee and strategically direct the Design, planning and optimization of IN/VAS, Support and Maintenance of IN & VAS networks as well as development of innovative products/services.

Job Conditions: 

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office
  

Education

• First degree in Computer Science, Electrical/Electronics, Communications Engineering or related course.

Experience:

• Minimum 10 years’ experience which includes:
• Minimum of 5 years’ hands on experience in operational support at the management level of VAS and IN systems in a Tier 1 Telecoms operator.
• Minimum of 5 years’ experience in Vendor Management/managed services operations including contract, SLA management and governance.
• Extensive experience in managing multiple, diverse and complex stakeholder interfaces.
• End to End understanding of Ericsson intelligent network architecture and protocols and VAS Services.

Application Closing Date