Call Centre Agent at Verite Microfinance Bank Limited

Posted on Wed 24th May, 2017 - hotnigerianjobs.com --- (0 comments)

Verite Microfinance Bank Limited is duly registered in the Federal Republic of Nigeria by the Corporate Affairs Commission and licensed by the Central Bank of Nigeria as a deposit-taking financial institution.

We are recruiting to fill the position beow:

Job Title: Call Centre Agent

Location: Lagos

Key Responsibilities

Manage and resolve customer complaints
Answer customer/non customer calls, web chat and emails
Handle all calls as per case process, utilizing knowledge management application, CRM tool and banking platform
Handle customer interaction in a positive and business-like manner
Enter new customer information into system and update existing customer information
Follow up customer calls where necessary

Requirements

OND or equivalent
Must be female
Experience in a call centre, and/or banking environment strongly preferred
Excellent phone presentation and communication skills
Excellent organizational skills
Ability to deal with difficult customers/situations over the phone
Ability to work towards daily, weekly, monthly targets
Excellent time keeping skills
Professional telephone manner
Ambitious and hungry to succeed
Punctual at all times
Vigilant listener
Self-motivation
Positive attitude
Reliable and flexible
Strong keyboard skills
Be able to maintain product and process knowledge
Desirable Skills
Experience of working within a Financial Services environment would advantageous but not essential.

Application Closing Date
7th June, 2017.

Method of Application
Interested and qualified candidates should send a word document version of their CV's to: [email protected]

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