Receptionist at a Highly Rated Ultra-Luxury Hotel - FlexEdge Limited - 4 Positions

Posted on Tue 23rd May, 2017 - hotnigerianjobs.com --- (0 comments)

FlexEdge Limited - Our client, a highly rated ultra-luxury Hotel in the Federal Capital Territory Abuja is recruiting suitable, qualified and well experienced candidate to fill the position below:

Job Title: Receptionist

Location: FCT, Abuja
Slots: 4

Position Objective

The objective for the Receptionist position is to:

Represent the hotel to the guests throughout all stages of the guest's stay.
Ensure guest stay in the hotel is extremely comfortable
Ensure proper dissemination of information to guests
Protect guest privacy

Role/Responsibilities

Determinates a guest's reservation status and identifies how long the guest will stay.
Assist guests complete registration cards and then assigns rooms, accommodating special requests whenever requested and possible.
Verify the guest's method of payment and follows established credit-checking procedures.
Place guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assist in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Present options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
Maintain guest room key storage, and maintains and supervises access to safe deposit boxes.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.

Professional/Educational Requirements

Minimum of OND or its equivalent in Hospitality Degree
Minimum of 3 years’ experience in hotel receptionist or front desk job position in a highly rated hotel
Experience in Hotel software and their functionalities
Knowledge and eloquence in other local and foreign languages is an added advantage
Knowledge of MS suites is compulsory

Qualities and Skills Required:

Excellent telephone etiquette
Must be sales-minded
Excellent verbal and written communication skills
Excellent listening skills
Customer service oriented
Data analysis capabilities
Decision making and problem solving capabilities
Courteous, friendly, and helpful

Application Closing Date
26th May, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] with “RECE-HOSP-FCT” as subject of the mail.

Note

Only candidates residing in Abuja need to apply
Only qualified candidates will be contacted

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