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Receptionist at a Highly Rated Ultra-Luxury Hotel - FlexEdge Limited - 4 Positions

Posted on Tue 23rd May, 2017 - hotnigerianjobs.com --- (0 comments)


FlexEdge Limited - Our client, a highly rated ultra-luxury Hotel in the Federal Capital Territory Abuja is recruiting suitable, qualified and well experienced candidate to fill the position below:

Job Title: Receptionist


Location: FCT, Abuja
Slots: 4

Position Objective
The objective for the Receptionist position is to:
  • Represent the hotel to the guests throughout all stages of the guest's stay.
  • Ensure guest stay in the hotel is extremely comfortable
  • Ensure proper dissemination of information to guests
  • Protect guest privacy
Role/Responsibilities
  • Determinates a guest's reservation status and identifies how long the guest will stay.
  • Assist guests complete registration cards and then assigns rooms, accommodating special requests whenever requested and possible.
  • Verify the guest's method of payment and follows established credit-checking procedures.
  • Place guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel
  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assist in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Present options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
  • Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
  • Maintain guest room key storage, and maintains and supervises access to safe deposit boxes.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.
Professional/Educational Requirements
  • Minimum of OND or its equivalent in Hospitality Degree
  • Minimum of 3 years’ experience in hotel receptionist or front desk job position in a highly rated hotel
  • Experience in Hotel software and their functionalities
  • Knowledge and eloquence in other local and foreign languages is an added advantage
  • Knowledge of MS suites is compulsory
Qualities and Skills Required:
  • Excellent telephone etiquette
  • Must be sales-minded
  • Excellent verbal and written communication skills
  • Excellent listening skills
  • Customer service oriented
  • Data analysis capabilities
  • Decision making and problem solving capabilities
  • Courteous, friendly, and helpful
Application Closing Date
26th May, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] with “RECE-HOSP-FCT” as subject of the mail.

Note
  • Only candidates residing in Abuja need to apply
  • Only qualified candidates will be contacted

  

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