IT Officer at the International Rescue Committee(IRC)

The International Rescue Committee(IRC), one of the world's largest humanitarian agencies, provides relief, rehabilitation and post-conflict reconstruction support to victims of natural disaster, oppression and violent conflict in 42 countries. The IRC is committed to bold leadership, innovation and creative partnerships. Active in public health, education, livelihoods, women's empowerment, youth development, and protection and promotion of rights, IRC assists people from harm to home.

We are recruiting to fill the position below:

Job Title: IT Officer

Location: Maiduguri, Borno
Start Date: ASAP
Duration: 12months
Salary Band: 8B

Background

• The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.
• IRC entered Nigeria in October 2012 in response to a widespread flood disaster. IRC’s emergency response team, with local partner CISCOPE (Civil Society Coalition for Poverty Eradication), implemented a project to support livelihoods and improve WASH in Kogi State from February to May 2013 to January 2014.
• This was followed by a 3month nutrition and food security program in the same location fromOctober 2013 to January 2014. IRC has been supporting programming in Adamawa State since early 2014.
• The current project addresses malnutrition and associated health concerns among conflict-affected persons in North-Center Adamawa State. In addition, IRC is beginning a new education focused grant looking at non-traditional educational access for conflict-affected youth.

Scope of Work

• The IT Officer will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Nigeria Field Office.
• The ICT Officer is reporting to the Field Coordinator with dotted lines to the IT Manager and will work closely with Director of Field IT (or Regional ICT Coordinator) and all program sectors to ensure proper ICT functioning and support.

Responsibilities
Installation & Configuration of:

• Servers, server operating system and software, desktop/laptop hardware and software, and peripherals.
• Local Area Network, wireless network, Layer 7 devices, Firewalls, essential network services peer-to-peer or client server architecture, as appropriate.
• Windows 7 operating system image.

Maintenance, Repair & Security:

• Perform preventative maintenance on all IRC computers and network resources.
• Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions.
• Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
• Create and maintain IRC computer software/hardware inventory ensuring accuracy.
• Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.
• Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
• Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.
• Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.

Training, Evaluation, & Testing:

• Develop and implement user and support local staff training, including training on basic care and maintenance of computers and equipment for users.
• Test and evaluate new technology as required by HQ IT.
• Prepare and submit regular reports that provide sufficient detail for HQ to understand the country
• office’s computer environment, needs, IT staff availability and skill levels and future plans.
• Various Projects – Position will need to assist on various IT projects as needed
• This position reports to Operations Coordinator

Requirements

• College Degree in Computer Science or equivalent technical work experience.
• MCP, CCNA courses desired, MCSE or equivalent experience is required.
• At least 2 years of experience in IT profession Outlook experience required.
• Experience installing, configuring and managing both wired and wireless LAN, and firewalls.
• Computer imaging skills required.
• Excellent communication and interpersonal skills required.
• Strong written and interpersonal skills; customer service experience
• Able to work independently within a team environment

Application Closing Date
17th May, 2017.

How to Apply
Interested and qualified candidates should send their cover letter and resume in MS word with the position applied for clearly stated and sent via mail to: [email protected]
Or
The Country Director,
International Rescue Committee,
Plot 902 ,
Olu Awotesu Street,
Abuja.

Note: Hand delivery applications can be delivered to any of our field offices in Mubi, Yola, Yobe or Maiduguri.