Room Service Supervisor at a Highly Rated Ultra-Luxury Hotel - FlexEdge Limited (3 Positions)

FlexEdge Limited - Our client, a highly rated ultra-luxury hotel in the Federal Capital Territory Abuja is recruiting suitable, qualified and well experienced candidates to fill this position:

Job Title: Room Service Supervisor

Location: FCT, Abuja
Slot: 3

Position Objective
The objective for the Room Service Supervisor position is to:

• Assist in the organizing, management and administration and all operational aspects for the department.
• Supervise all Room Service personnel

Role / Responsibilities

• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Ensure effective and timely delivery of all required items by guests
• Ensure effective communications between each shifts.
• Ensure that Hospitality Suites are being set-up and serviced in a timely manner and according to instructions
• Liaise with F&B, Front Office regarding customer requests
• Handle guest questions, complaints and reasonable requests
• To timeously report and follow up any repair work with the Facilities department to ensure smooth flow of repair work in the hotel

Qualities and Skills Required

• Effectively communicate both verbally and written, with all level of employees and guests in an attentive, manner.
• Friendly, courteous and customer service oriented
• Excellent listening skills
• Multitasking and prioritising abilities
• Eyes for details

Professional / Educational Requirements:

• Education to National Diploma level or similar standard in Hotel Management
• A minimum of 3 years working experience in the hospitality in room service capabilities
• 2 years Significant experience in supervisory role
• Fluency in languages would be an added advantage
• Experience in handling Point of sale (POS) terminals and Stock & Inventory management software.

Application Closing Date
15th May 2017

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] with “RSSUP-HOSP-FCT” as subject of the mail.

Note

• Failure to use code as subject of the mail automatically disqualifies candidate
• Please note that only qualified candidates will be contacted