Customer Service Representative - e-Commerce at Possible & Affordable Solutions Limited

Possible and Affordable is one of the best indigenous furnishing company in Nigeria. We Design, Produce and Sell FURNITURE to suit all spaces. We also serve as the best agent for Interior Solutions/decorations that promises outstanding quality, beauty, and class to all clients at a very affordable price. We are concerned with value, functionality, and Aesthetics.

We are recruiting to fill the position of:

Job Title: Customer Service Representative - e-Commerce

Location: Lagos

Job Description

• Respond to all customer inquiries regarding orders, billing inquiries and technical problems via email/ social media.
• Document all customer complaints as appropriate and escalate, according to established standard operating procedures.
• Review requests, contact customers to clarify requests, ensure all necessary information required to process requests are included and route such to the appropriate department.
• Must be familiar with Web and Social platforms support and various system applications.
• Rely on instructions and pre- established guidelines to perform the functions of the job.
• Work under immediate supervision; typically reports to a supervisor or manager.
• A certain degree of creativity and latitude is required.

Qualifications

• Minimum of OND
• Should possess excellent computer skills
• Should be very active on social media - Facebook, Twitter, Instagram etc
• Should possess excellent communication skills

Application Closing Date
12th May, 2017.

Method of Application
Interested and qualified candidates should forward their CV's and Cover letters to: [email protected] using the job title as subject of the mail.

Note: Only candidates that meet our requirements will be contacted. Also, ONLY candidates residing in Lagos will be considered.