Engineer, Fault Management at Etisalat Nigeria

Posted on Wed 28th Sep, 2016 - hotnigerianjobs.com --- (0 comments)

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the position below:

Job Title: Engineer, Fault Management

Location: Abuja

Job Summary

Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.

Principal Functions

Generate reports on fault management issues on the network as required.
Follow up on execution of work orders/change requests and escalate issues when necessary
Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
Follow up with teams/vendors responsible for tracking and resolving faults.
Assist in providing reports for service outages and recommend follow up actions.
Review network trouble ticket reports against SLA and recommend follow up actions.
Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
Co-ordinate and follow up on trouble tickets raised in the network.
Evaluate and treat escalated customer complaints via ticket handling platforms.
Perform other duties as assigned by the Head, Network Operations Centre

Educational Requirements

First degree or equivalent in Electrical Engineering

Experience, Skills & Competencies

Two (2) years post NYSC work experience
Network Availability and Capacity Management
Network Administration
Microsoft Office suite
Network Surveillance/monitoring tools (advantage)
Personal Effectiveness
Problem Solving
Passion for Excellence
Integrity
Empowering people
Growing people
Team work

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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