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Engineer, Fault Management at Etisalat Nigeria

Posted on Wed 28th Sep, 2016 - hotnigerianjobs.com --- (0 comments)


Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the position below:

Job Title: Engineer, Fault Management

Location:
Abuja

Job Summary
  • Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.
Principal Functions
  • Generate reports on fault management issues on the network as required.
  • Follow up on execution of work orders/change requests and escalate issues when necessary
  • Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
  • Follow up with teams/vendors responsible for tracking and resolving faults.
  • Assist in providing reports for service outages and recommend follow up actions.
  • Review network trouble ticket reports against SLA and recommend follow up actions.
  • Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
  • Co-ordinate and follow up on trouble tickets raised in the network.
  • Evaluate and treat escalated customer complaints via ticket handling platforms.
  • Perform other duties as assigned by the Head, Network Operations Centre
Educational Requirements
  • First degree or equivalent in Electrical Engineering  
Experience, Skills & Competencies
  • Two (2) years post NYSC work experience
  • Network Availability and Capacity Management
  • Network Administration
  • Microsoft Office suite
  • Network Surveillance/monitoring tools (advantage)
  • Personal Effectiveness
  • Problem Solving
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

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