Imo International Health Systems is a provider of health services with the goal of enhancing the wellbeing of all individuals. We focus on reducing the healthcare risk of the community by providing quality services for the sick and encouraging preventive behaviors. Imo International Health Systems is a chain of hospitals that is established based on Public Private Partnership between Imo State Government of Nigeria and International Quality Healthcare Consulting LLC, a USA based healthcare organization.
Are you seeking a life changing career to meet the Healthcare needs of the great people of Imo State? Imo Health System is coming to town and we are inviting qualified professionals and support staff to become part of the change by applying for the vacant position below:
Job Title: IT Support Specialist
Location: Ikeduru Corporate Office
Report to: Administrator/President
Job Description
The Technical Support Administrator is responsible for all computer systems and software and supports users in their daily operations as needed.
Responsibilities
Hardware:
Monitor and maintain computer systems, networks, intercom, security, TV coaxial, and fire systems
Troubleshoot system and network problems, diagnose and solve hardware or software faults
Service equipment and installing parts as required
Conduct safety checks on electronic systems
Maintain proper environment and security in control room
Software:
Install, configure, maintain, and upgrade computer operating systems, applications and utilities as needed
Support office productivity and healthcare management software
Support the roll-out of new applications where available
Support and maintain cloud connectivity for production
Support and maintain email services
Respond within agreed time limits to call-outs
Users:
Set up new users’ accounts and profiles, dealing with password issues, and deactivating users
Talk users through a series of actions, either face-to-face, over the telephone, or LogMeIn session, to help set up systems or resolve issues
Provide day to day IT support services to colleagues departments and field operatives with more basic IT needs
Monitor Internet and email usage
Project/Time Management:
Prioritize and manage many open cases at one time
Respond within agreed time limits to call-outs
Willingness to travel to other sites as needed
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Test and evaluate new technology
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Basic Qualifications
IT Specialist position requires a minimum of Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering or related fields.
Minimum of 3 years working experience in the IT industry.
Other Qualifications:
The individual must have strong written and verbal communication skills.
The ability to think logically and pay attention to detail
Be proactive to address adverse trends, potential issues, or unexpected growth
Strong troubleshooting and problem solving skills
Ability to document in detail technical processes for setting up, maintaining, and supporting hardware and software
Ability to create knowledge bases for other technicians and users
Strong communications skills
The ability to prioritize your workload
Excellent listening and questioning skills, combined with the ability to interact and work patiently with users
Patience to train users simple technical task or address recurring issues
Administrative skills to manage other technicians and/or support personnel
Able to work as a team with other departments and third-party vendors
Supervisory experience will be an advantage
Background in the healthcare industry will be an advantage
Certifications in the following areas are a plus: MCSE, Citrix, networking, database applications, or other certifications
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should forward their Job Applications and CV's to: [email protected] indicating their preferred location in the Job Application or Cover letter.
Or Click here to apply online