Technical Helpdesk Agent - Interra Networks

Posted on Wed 05th Oct, 2011 - hotnigerianjobs.com --- (1 comments)

Interra Networks Limited is recruiting Technical Helpdesk Agents.

Job Title: Technical Helpdesk Agent

Location: Abuja, Nigeria., FCT
Job # 655821

Role Profile:
Suitable candidate would be responsible for external and internal 1st level support services which include Desktop support, LAN, WAN and infrastructure with Emphasis in Electrical Electronics.

Core Function

Monitoring the local and wide area network.
Installation, integration, maintenance and management of networked systems for the transmission of data.
Identify and resolve server hard ware issues.
Server support would be windows enterprise and other servers in the data centre.
Carry out regular checks on the status of servers (soft and hard ware)
Manage the data backup of servers.
Efficiently analyzing and correcting hard ware and network issues.
Start up all applications e.g.: Sugar, CRM, Sales force ETC.
Install soft ware, tests systems, implement and maintain system integrity.
Recommend and install fire walls and antivirus software
Handle escalation support from support team as assigned
Manage and support all Electrical installation within the company and deployed Electrical /ICT technology to clients.

Skills:

Familiarity with VSAT, Radio and Fiber WAN links.
Technical skill/experience.
Ability to work with minimal supervision and possess good organizational skill
Strong interpersonal skills are needed to work well with others
Good analytical skill
Ability to communicate with individuals at all levels in the company and with various business contact outside of the company in an articulate, professional manner
Excellent critical thinking and problem solving skill
Proactive and the ability to use initiative.
Professionalism and task oriented. Copied from: www.hotnigerianjobs.com

Education / Qualification

BSc Engineering, computer science , or any relevant related course
Knowledgeable or have a technology background
Power, cooling , electrical or mechanical engineer
Good understanding of physical/storage environment and system performance
Good understanding of physical electrical wirings
CCNA, MCSE

Application Dealine
13th October, 2011

Method of Application
Interested and qualified cand
Click here to apply online

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Comments (1)

No. 1

Posted on Wed 05th Oct, 2011 13:35:26 GMT by Joana

All these 4 a helpdesk personel ?

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