Operations Manager at GVA Partners

Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities.

We are currently recruiting for one of our highly successful clients to fill the position below:

Job Title: Operations Manager

Location: Lagos

Summary Description of Key Responsibilities/Duties

• Ensure company services and projects are delivered on time and to specification.
• Coordinate day to day inter departmental activities.
• Manage customer, vendor, MNO and Industry Regulator relationships.
• Maintain service standards by ensuring internal processes are followed.
• Identify, Solve (where possible) or escalate operational issues.
• Ensure relevant information is shared among all departments.

Educational and Professional Requirements

• Minimum of Bachelor's Degree.
• Approximately 4-6 years relevant or transferable experience. 40% must be VAS experience.
• Certificate Management Programs (e.g. Project Management, Product Management).
• Completed NYSC.
• Post Graduate Degree, MA/MBA/MSc [optional].

Required Experience and Training:

• Project management/support.
• Service Delivery.
• Customer/Vendor Service management.
• Process Management.
• Software/Systems Development/Quality Assurance (or other technology related discipline).

Required Personal Attributes:

• Presentable, well spoken with good interpersonal communication.
• Professional, Mature (Not age).
• Self-motivated with a can do attitude.
• People, results and solutions oriented.
• Logical thinker and problem solver.
• Leadership skills and Trustworthy.

Required Skills and Competencies:

• Excellent documentation and presentation skills.
• Excellent man and resource management skills.
• Good analytical, numerate, reporting and computer skills.
• Good interpersonal skills.
• Good communication (verbal and written) skills. Above average competence using Microsoft Office Suite.
• Interested and qualified candidates should send updated CV to [email protected] .

Application Closing Date
Not Specified.

How to apply
Interested and qualified candidates should send their CV's to: [email protected]