Service Delivery Manager at Rovedana

Posted on Mon 06th Nov, 2017 - hotnigerianjobs.com --- (0 comments)

At Rovedana, we believe that Outsourcing can be better delivered in a seamless way and with a human face. Our mission is to deliver that, using Technology, in Africa.

We are recruiting to fill the position below:

Job Title: Service Delivery Manager

Location: Lagos

Responsibilities
Ensuring client satisfaction across all Rovedana’s product or service:

Understanding the needs and requirements of the customer, and moving to meet those needs proactively
Directing and controlling the fulfillment of orders, fielding customer inquiries and resolving customer complaints
Planning, executing and finalizing projects according to deadlines and budgets
To actively contribute to the growth of existing clients and the generation of new business with measurable outcome

Managing team of Client Service Managers:

Training and development of Client Service team in terms of technical knowledge and corporate etiquettes
Provide guidance and support to team
Work allocation and streamlining business operations to optimize usage of business resources
Monitor and evaluate Client Service team
Take part in the policy formulation of the company, especially as it affects the area of service delivery
Solely in charge of delivery service planning but subject to evaluation and approval
Ensure that policies and plans formulated are in line with the organization’s goals
Ensure that policies formulated are fully implemented to achieve policy objectives
Assist in hiring and training the members of the service delivery team
Educate the members of the service delivery team on new policy plans and implication on service delivery
Assess the individual and collective performance of the team members
Recommend team members for reward, which could be praise, financial, or material incentive or promotion
Organize and head meetings with the service delivery team
Prepare periodic reports and present such reports to the senior management
Make recommendations for policy or technological change
Collate data and information on client satisfaction, inquiry, and complaint
Develop new strategies to maintain or improve on the quality of service delivery
Develop strategies to increase profit and minimize cost incurred on service delivery
Carry out research regularly and attend seminars to learn improved service delivery procedures and processes.

Qualifications

Operational Capability with exposure to management consulting in 3 years
Good leadership skills
Excellent interpersonal and communication skills
Good problem-solving and analytical skills
Detail oriented and diligent
Entrepreneurial by nature with a strong sense of ownership
Excellent knowledge of Google Docs

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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