Manager, VAS Support at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Manager, VAS Support

Location: Lagos

Job Description

• To manage the installation, commissioning and maintenance of all value added services platforms
• Resolve VAS and data related faults from Second Line Operation and Maintenance.
• Administer Oracle Database and Solaris System.
• Develop tools and monitoring scripts using Perl and Unix Scripts.
• Support Value Added Services Applications.
• Develop multi thread applications using OOP Languages such as Java, C++, .NET and Perl.
• Perform Software and Hardware installation.
• Ensure that ITIL best practices are strictly adhered to. a. Upgrade / load approved patches and fixes. b. Produce test documents.
• Perform integration and acceptance tests.
• Implement change request/planned work on platforms using established Change Management procedures.
• Monitor systems and applications on site and remotely.
• Resolve, log, analyze and escalate faults on the platforms.
• Ensure systems security by carrying out regular file system and database backups, logging of all activities on platforms and regulating access to systems, ensuring confidentiality of information.
• Conduct monthly routine preventive maintenance and perform software installations.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Ensure resolution of subscriber problems.
• Interface with various units in MTN; VAS planning, service creation, IS, HLS/DCS, TX services, switch operations etc in the development and support of VAS and data services
• Liaise with vendors in the development and deployment of VAS solutions and equipment testing
• Liaise with Network Implementation, Customer Care and Marketing units where required
• Provide support for other MTN Opcos as may be required

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• National travel and a valid driver’s license

Experience & Training    

• First degree in Electrical/Electronics, Computer Engineering or related discipline
• Minimum 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Hands-on experience in VAS Messaging systems, products and applications. Solaris and Databases System Administration
• Unix/Oracle/ITIL/Java Certifications Training:
  • UNIX Shell script
  • PERL scripts
  • Product specific trainings on VAS core platforms and services ( WAP, SMSC, USSD, subscription systems)

Minimum Qualification

• B.Ed, B.Eng, B.Sc, B.Tech or HND.

Application Closing Date
30th October, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online