E-Service Delivery Officer at Addosser Microfinance Bank

Posted on Tue 17th Oct, 2017 - hotnigerianjobs.com --- (0 comments)

Addosser Microfinance Bank, an innovative institution dedicated to improving the living condition of everyday people through value-added financial products and services requires suitable candidate to fill the position below:

Job Title: E-Service Delivery Officer

Location: Nigeria

Job Purpose

The role of the E-Service Delivery Officer is to ensure that customer experience at the bank’s E-channels touch points are in line with the bank’s value propositions and increase adoption of the bank's E- Channels.

Duties and Responsibilities

Generate Data, reports and analytics on customer experience,
Identify market trends based on data generated and analyze same
Recommends potential products or services to management by collecting and analyzing customer needs.
Carry-out surveys on customer experience and provide report.
Designs, implements and maintains the channel strategy to support the Bank’s alternative delivery channel strategy.
Provides project management and advisory services on channels initiatives and projects
Assists in the promotion of our products and services via various electronic channels. Promotes a positive image and ensure that electronic channels effectively support our brand image
Identifies new channels to improve customer adoption and retention.
Contributes to the profitability and growth of electronic channels by creating and maintaining services which are customer focused and support our strategic growth and objectives
Trouble shooting on customer’s complaints and resolving same as authorized
Up and Cross sell the bank’s products and services to call-in customers to grow market share
Creates internal awareness and knowledge sharing for Relationships Officers and other members of staff on E-Banking Channels to ensure adoption and increase sales.
Dealing with customer‘s enquires and complaints professionally
Educate customers on the bank’s products and services, functionalities, features and competitive advantage
Capture and monitor customer complaints, points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately
Handle all enquires and requests of customers and ensure resolution as well as inform customers of the status of their complaint, query or request and record details of contact within stipulated time-frame.

Qualifications & Work Experience

A degree or Higher National Diploma (HND) in the Social Sciences or the Sciences.
Minimum of 2 - 3 years’ work experience in a relevant role.

Competency, Skills & Certifications:

Assertiveness
Good numerical skills and an understanding of statistics
Planning and organization skills
Communication and interpersonal skills
Problem-solving skills
Intermediate level of proficiency with MS Excel

Application Closing Date
27th October, 2017.

How to Apply
Interested and qualified candidates should send their CV's and a cover letter to: [email protected]

Share this job:

Chevron Nigeria Limited (CNL) Job Recruitment (11 Positions)

Chevron Nigeria Limited (CNL) Job Recruitment (17 Positions)

The British Army Job Recruitment (104 Positions) - Open to Nigerians

Security Specialist at the Nigerian National Petroleum Corporation (NNPC) Limited

Nigerian National Petroleum Corporation (NNPC) Limited Graduate Trainee Recruitmet 2024

Career News: Independent National Electoral Commission (INEC) Begins 2024 Edo & Ondo Gubernatorial Election Staff Recruitment

Independent National Electoral Commission (INEC) Adhoc Staff Job Recruitment (5 Positions)

Presiding Officer (PO) at the Independent National Electoral Commission (INEC) - Edo & Ondo

United Bank for Africa Plc (UBA) Graduate Management Accelerated Programme (GMAP) 2024

First Bank Pan-African Graduate Trainee Programme 2024

TotalEnergies Marketing Nigeria Plc Young Graduate Program 2024

Shell Petroleum Development Company (SPDC) Graduate Programme 2024

Energy Talent Company Job Recruitment (15 Positions)

Ernst & Young (EY) Graduate Trainee & Exp. Job Recruitment

Ernst & Young (EY) Nigeria FY25 Graduate Trainee Recruitment 2024

Comments (0)

Post a Comment

Name: *
Email: *
Comment: *