KwikCash Customer Service Agent at Mines.io

Mines.io offers modern financial services for emerging markets. There are over 3B unbanked consumers in the world without access to formal financial services. Mines.io is a VC-backed startup founded by Stanford CS faculty and PhD grads that is tackling this problem by developing new, mobile-based financial services. Our microfinance platform enables consumers to get non-collateralized loans in minutes, often for the first time in their lives.

We are recruiting to fill the position below:

Job Title: KwikCash Customer Service Agent

Location: Lagos

Job Details

• KwikCash offers instant cash loans to mobile subscribers. We are seeking experienced Customer Care Agents who will be responsible for managing all customer care interactions for this product.

Responsibilities

• You will be required to respond all support sms, call, email enquiries in a timely manner and ensure an excellent customer experience by correctly identifying customer issues and promptly providing resolution including timely escalation of issues to the appropriate support levels.

Job Requirements

• 3 year(s) experience
• Bachelor's Degree/HND

Desired Courses:

• Computer Science
• Electrical Engineering
• ICT/Internet software Information Technology

Desired Skills:

• Banking
• Basic Computer skills
• Business Etiquette
• Computer systems and networking
• Credit Management
• Customer Relationship Management
• IT Operations Support
• Support
• Teamwork
• Tech Support
• Troubleshooting
• Written Communications

Application Closing Date
1st November, 2017.

Method of Application
Interested and qualified candidates should:

• Visit www.ratatype.com
• Click on “sign up” and enter your full name and email address and complete the sign up process
• Log in with your created credentials
• Click on “Typing Test”
• Click on “Take a Typing Test”
• Click on “Start typing now”
• Once completed, click on your name at the top-right corner of the page
• Click on “certificate” and note the URL at the bottom of your certificate.
• Send an email to: careers@mines.io with the URL in the body of the email and your CV attached. No introduction letter necessary.