Front Office Manager at a 4 Star Hospitality Company - Teclab Management Services Limited

Posted on Wed 23rd Aug, 2017 - hotnigerianjobs.com --- (0 comments)

Teclab Management Services Limited - Our client, a 4 star Hospitality services is seeking to fill the position of:

Job Title: Front Office Manager

Location: Lagos

Core purpose of the Job

To ensure proper management of the reception area, receive visitors, coordinate all front desk activities and provide professional and friendly service to customers.

Task Complexity

Trains, cross -trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedules the front office staff.
Supervises workload during shifts.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all departments.
Maintains master key control.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Reviews and completes credit limit report.
Works within the allocated budget for the front office.
Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
Checks cashiers in and out and verifies banks and deposits at the end of each shift.
Enforces all cash-handling, check-cashing, and credit policies.
Conducts regularly scheduled meetings of front office personnel.
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Upholds the hotel's commitment to hospitality.
Prepare performance reports related to front office.
Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
Monitor high balance guest and take appropriate action.
Ensure implementation of all hotel policies and house rules.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Job Specification (Experience & Training)
Academic and Professional:

First Degree in Hotel Management and relevant certifications will be an added advantage.
Minimum of 5 years experience.

Skills and Competencies:

Effective Management skills
Oral and written communications
Ability make prompt Decisions
Quality Assurance and Time Management
Good Administrative abilities
Good Leadership skills
Attention to details.

Attitude:

Must be Friendly, honest, transparent and diligent in all dealings.

Application Closing Date
13th September, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]

Note: Only qualified persons will be contacted.

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