Telephone Operator at the U.S. Embassy

The U.S. Consulate General in Lagos, is seeking to employ suitable and qualified candidates for the position below in the Information Program Centre (IPC) Section:

Job Title: Telephone Operator, FSN-04/FP-AA

Ref: A55901
Location: Lagos
Open to: All interested candidates
Work Hours: Full-Time; 48 hours/week

Basic Function of the Position

• The incumbent operates Nortel Communication Server 1000E multiple console switchboard (CS1000E).
• Performs other duties as directed by supervisor, IMS, IPO and ISO.
• This position will cross train in mail room operations.

Position Requirements
Note: All applicants MUST address each required qualification listed below with specific information supporting each item. Failure to do so may result in a determination that the applicant is not qualified:

• Completion of Secondary School is required.
• Minimum two (2) years of work experience in telephone switchboard operations is required.
• Level III (Good working knowledge) Speaking/Writing/Reading in English is required. Language proficiency will be tested.
• Thorough knowledge and experience implementing the best practices of quality customer service in a high-volume environment is required.
• Knowledge of an Embassy’s objectives, organizational structure, and general procedures is required.
• Ability to accurately, logically, and efficiently organize both paper and digital data files is required. Ability to lift 40 pounds (18 kilograms) is required.

Hiring Preference Selection Process

• When qualified, applicants in the following hiring preference categories are extended a hiring preference in the order listed below.
• Therefore, it is essential that these applicants accurately describe their status on the application.
• Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP**

Importation Information: 

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S.
• Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility. If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veterans’ preference will not be considered in the application process. Mission HR’s decision on eligibility for U.S. Veterans’ preference after reviewing all required documentation is final.
• This level of preference applies to all Foreign Service employees on LWOP.

Additional Selection Criteria

• Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
• Current OR employees serving a probationary period are not eligible to apply. Current OR employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report (EPR) are not eligible to apply
• Current NOR employees hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment, unless they have a When Actually Employed (WAE) work schedule
• The candidate must be able to obtain and hold the local security certification after selection.
• Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.

Salary
OR - Ordinarily Resident N2,999,666 p.a. (Starting basic salary) Position Grade: FSN-04.
In addition to the basic salary, all allowances will be paid in accordance with the Mission Local Compensation Plan.
NOR - Nor Ordinarily Resident - AEFM - US$47,170 p.a EFM/MOH - US$25,514 (Full-Time Starting Salary) p.a. Position Grade: FP-AA*

Application Closing Date
4th August, 2017.

• Application for US Federal Employment (DS - 174); or a current resume or curriculum vitae that provides the same information as a DS - 174; plus,
• Any additional documentation that supports or addresses the requirements listed above (e.g.transcripts, degrees, NYSC certificate/exemption etc.)
• A type - written and signed application letter specifically applying for this position, and addressing the minimum requirements as advertised. Please reference the job title and announcement number on the application letter.
• Limit all electronic (e - mail) submissions to one entry/e - mail not larger than 5MB. Please submit attachments in PDF and Word formats, not pictures.
• E - mails received without the appropriate subject line and incomplete applications will not be considered.

Note:

• Mailed (paper/hard copies) applications will NOT be accepted.
• All not ordinarily resident applicants must have the required work and residency permits to be eligible for Consideration. A U.S. Citizen EFM does not have to be residing in country to be considered, but the sponsoring officer under chief of mission (com) authority does have to Be assigned officially to post.
• Due to the high volume of applications received, we will only contact applicants who are being considered.
• Thank you for your understanding.