Hajj & Umrah Travel Business Manager at a Top Travel and Tour Organization - Stresert Services Limited

Stresert Services Limited - Our client, a top Travel and Tour organization mostly into umrah/hajj operations, tours (schools/groups), general ticketing, airport protocol, and hotel reservations, is recruiting suitably qualified candidates to fill the position below:

Job Title: Hajj & Umrah Travel Business Manager

Location: Lagos Island
Reports To: MD/CEO

Job Description

• We require the service of a Hajj & Umrah Travel Business Manager who will be in charge of the overall Operations and the general growth of the Travel Agency.

Responsibilities
Operations:

• Overall management of the Travel Agency
• Supervise the daily activities of the Company
• Design operational plan for the company
• Drive the company’s marketing policy
• Sign-on of new customers to the company
• Drive growth of clientele base
• Understand the company’s market share objectives for each customer and resolve strategies to increase wallet shares of the customer’s businesses with us
• Contribute towards ensuring company’s budget for actualisation and realisation for the year.
• Management of existing clients: 100% customer retention and improved turnaround/response time
• Prompt resolution of customer issues and complaints
• Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
• Ensure actualization of business targets
• Ensure high standard of customer experience always
• Develop strategies to achieve visibility for the Company
• Attending Agency’s meetings and appointments
• Generating enough income to defray all Agencies’ expenses
• Recruiting the best hands for the Agency
• Prepares Weekly and Monthly Marketing Call Plan
• Monthly Operations & Marketing Report

Financial Tasks:

• Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies
• Prepare Annual budgets with the MD/CEO
• Implementation of the budgets
• Keeping Agency’s records and accounting
• Monitor and ensure prompt invoicing of executed jobs
• Liaise with Bank account officers to ensure smooth operations with the banks.
• Follow up on loan repayments to avoid default

Maintenance Tasks:

• Facilities/ equipment management
• Maintain data base

Requirements

• Must be a graduate with background in Social Sciences ( BSc/HND)
• Must have at least 5 - 7 years cognate experience in a reputable travel and tour organization in the same capacity
• Usage of relevant ticketing software’s e.g. Amadeus, Sabre, itravel etc

Salary
Salary is negotiable based on experience.

Application Closing Date
25th July, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] using ‘HUTM’ as the subject of the mail.

Note: Experienced candidates will be invited for interviews.