Network Operations Manager at e.Stream Networks Limited

e.Stream Networks Limited, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.

We are recruiting to fill the vacant position below:

Job Title: Network Operations Manager

Location: Nigeria
Direct reports: NOC Engineer

Job purpose

• The Network Operations Manager is responsible for managing the network operations team to ensure service quality and network efficiency.
• The incumbent is responsible for monitoring and maintaining the e.Stream networks and platforms and for keeping it up and running while meeting industry standards.
• The Network Operations Manager is also responsible for supporting all eStream internet and VPN clients at second level.
• The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS VPNs

Duties and responsibilities
Strategic Insight and Integration:

• Provide direction and clear, tactical and strategic goals for the NOC related to functions, capabilities, and capacity
• Be informed on latest developments and update corporate knowledge of technology trends as it affect the company business

Technical / Analysis and Problem Solving:

• Ensure that hardware and software systems are fully deployed, implemented and functioning.
• Regular training of Service Desk team members for effective 1st level troubleshooting
• Ensure scheduled maintenance are carried out
• Ensure all resolvable issues (within the control of the department) are resolved within the specified OLA time.

Leadership:

• Manage a team of NOC resources that support the global monitoring of infrastructure systems and applications on a 24x7x365 basis.
• Ensure team maintains and updates knowledge base related to supported applications

Interpersonal, Relationship Management & Collaboration:

• Establish and maintain good working relationships with other departments, teams and Clients

Communication:

• Deliver project reports to the chief technical officer
• Escalate unresolvable issues (not within control) to service/equipment providers e.g. unresolvable issues with VSAT to TAC

Customer Focus:

• Ensure adherence to customer specification and SLA
• Prompt resolution of 2nd level issues

Financial Management:

• Develop annual budget for the department

Requirements
Education & Work Experience:

• Bachelor's degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
• Minimum of 7 years work experience in a relevant role.
• Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
• Affiliation with relevant professional bodies

Competency, Skills & Certifications:

• Certification in CCNP Routing & Switching/Service Provider
• Enterprise Network Design Skills
• GVF 510 Certification
• MTCNA/MTCRE/MTCINE
• CFOT Certification
• RF Technology Skills
• Leadership
• Relationship & People Management

KPIs:

• Availability of core networks devices and backbone links
• Availability of all Fiber and Radio Backhaul links
• Customer experience and satisfaction on the network
• Cost saving initiatives

Working conditions:

• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often.

Physical requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online