Customer Service Manager at Spectrum Forwarding & International Logistics Limited

Posted on Fri 16th Jun, 2017 - hotnigerianjobs.com --- (0 comments)

Spectrum Forwarding & International Logistics Limited, have been practicing Logistics business since year 2004 and was incorporated and registered in Nigeria on the 29th December, 2009 with Corporate Affair Commission.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Key Responsibilities

Attend to customer requests and all issues related to Export/Import cargoes via call, email, fax and any possible channels within agreed timelines and as assigned by direct supervisor through task demarcation or on ad-hoc basis.
Lead and manage Customer Service Representative (CSR) team to ensure departmental/company goals and objectives are met
Provided extended follow up with customers via phone on Special cargo detail submission, Documentation improvement etc.
Reach out timely to other stakeholders and functions in order to have timely coordination on solution offering to customers.
Investigate customer’s problems and find solutions
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with customers
Hire and train Customer Service Repss
Ensure the timely and successful delivery of our solutions according to our customer’s needs and objectives
Analyze data and statistics
Work with sales, IT specialists, warehouse supervisors, shipping and inbound freight coordinators
Compile and print records on overall customer satisfaction
Isolate and identify areas of improvement
Other tasks as assigned by Supervisor
Working overtime as per task distribution as when required

Qualifications/Requirements

Bachelor's Degree in Business, Foreign trade (or relevant field)
Minimum of 2 years of experience in customer service or sales or fresh graduates with outstanding results will be considered.
Excellent interpersonal, analytical, written and oral communication skills
Ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
Demonstrated record of understanding and meeting customer expectations
Proficient in Microsoft Office and Windows-based computer applications
Team player
Result Orientation
Proactive co-operation and CARE capabilities
Project management skills
High sense of urgency

Application Closing Date
7th July, 2017.

Method of Application
Interested and qualified candidates should send their applications to: [email protected]

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