Graduate Customer Support Executive at a Nigerian Startup eCommerce Brand - eRecruiter Nigeria (3 Positions)

eRecruiter Nigeria - Our Client, is a Nigerian startup eCommerce brand. They specialize in online sales of cutting-edge fashion and accessories and offer a wide variety of fashion-related content to our customers. Due to expansion, they are recruiting suitable and qualified candidiates to fillthe vacant position below:

Job Title: Customer Support Executive

Location: Lagos
Slot: 3

Key Responsibilities

• Receive calls and answer inquiries from customers
• Take orders from customers
• Provide reassurances on behalf of the brand
• Ensure brand image is at its best
• Provide impeccable customer service
• Resolve complaints and grievances
• Relay information from management to customers when needed
• Cold calling and after sales review as when necessary
• Maintaining call and request logs

Key Requirements

• Should have work experience in customer support or sales support or customer service
• 6 months - 18 months work experience in a similar position
• Should have a degree and have completed NYSC
• MUST have a LAPTOP and an ANDROID phone
• Relevant experience must be from eCommerce/FMCG/Retail
• Should understand the ideas of a startup
• Must be passionate about startups
• Should be well attuned with the functioning of eCommerce
• Must have excellent customer service skills
• Should be very young, smart and eloquent
• Females are highly advised to apply
• Must be sound in spoken English with strong communication skills
• Must be knowledgeable with computer operations and the internet

Application Closing Date
30th June, 2017.

Method of Application
Interested and qualified candidates should forward an updated CV to: [email protected] and a short note answering the following questions:

• Why would you want to work with a startup?
• Do you have a laptop and android mobile?