Information Communication & Technology Officer at Oxfam Nigeria

Oxfam is an international confederation of 17 organizations (affiliates) networked together in 94 countries, as part of a global movement for change. Together we are working to achieve our vision of 'a just world without poverty' and to be a powerful partner in global and local communities of people connected for change.

We are recruiting to fill the position below:

Job Title: Information Communication & Technology Officer (D1 - National)

Location: Abuja (With possible travel to North East)

Job Description

• We have a great opportunity for a passionate IT Officer bringing extensive experience, you will be responsible for conceptualizing, developing and implementing Oxfam Country Office ICT Strategy, systems, plans and policies.
• The job holder will ensure that the IT platform / infrastructure provides the framework, support and capabilities essential for superior service delivery

Key Responsibilities and Accountabilities
Management of IT Infrastructure:

• Oversee the software support to staff, including troubleshooting all software problems
• Ensure the reliability of the local e-mail and internet systems in the Country office and programme field offices.
• Manage network according to minimum standards including approving installations of new versions of virus protection software on the server and the workstations in the office
• Oversee the management and maintenance of all computer systems assessment of requirements on purchase of hardware/software for the office in coordination with Logistics & Procurement team
• Allocate and distribute ICT resources organisation wide regarding critical resource requirement of various department and keep an up to date inventory of all IT equipment both software and hardware in coordination with the supply and Logistics team
• Provide proactive and responsive support  to all users including field offices by implement a help desk system that will capture regular support issue
• Ensure delivery of client Microsoft Outlook setup and troubleshooting outlook issues and webmail access
• Manage the Local Area Network (LAN) and the wireless Local Area Network, with aim of optimal performance of the network infrastructure.
• Work with the programme team in design of flagship program by inputting onto the section of ICT4D design and framework guidelines on the use of ICT in programme work (i.e. ICT4D. Also coordinate the use of the MIS portal for program information management
• Ensure optimal performance of VSAT equipment and Microwave assembly with active monitoring of active link to achieve throughput and QoS.
• Ensure efficiency in delivery of Wireless networks (Wifi, Point to Point wireless connections), eliminate / minimize downtime / disruptions to service delivery.
• Manage Mobile technologies i.e. 4G/3G, mobile data collection for roaming staff and support delivery of LMMS which are in line with Oxfam IT standard tool sets Telephones
• Advise management on implementation of cost effective technologies like Voice Over Internet Protocol (VOIP) and Video Conference in line with corporate strategy

IT Supplier Management:

• Manage IT Service level agreements / contracts plus input on technical issues
• Review purchase of office equipment in consultation with the Logistics team

Support to Field Programme:

• Lead remote support to the field offices to ensure that systems are running efficiently to agreed expected standards.

Educational, Experience and Competencies
Essential:

• First degree or equivalent in Computer Science, Information Systems, Telecommunications or related field. Relevant work experience and professional certification may be considered,
• 5 years troubleshooting, database design, information management experience. Knowledge of Microsoft Access and SharePoint is required.
• Certification its Microsoft Certified Systems Engineer (MCSE) will be an added advantage.
• Significant knowledge and experience in basic hardware (how hardware works), operating system.s (like Windows Server 2003 and Active directories and Window 7) training and training on other applications.
• Knowledge on project management, business continuity plan.
• Knowledge of Vsat assembly and Radio Frequency technology .
• Knowledge of the use of Routers and Switches, with administration and configuration abilities
• Ability to solve some of the hardware problems on their own and provide good support on applications to the users (job specific).
• Ability to show logic and thinking through options before deciding on a course of action (thinking and understand- jog).
• Proven experience as a team worker and demonstrably cooperative with members of other teams, responding quickly and accurately to queries and issues.
• Willingness to work in other Oxfam field offices.

Essential Competence:

• Commitment to Oxfams overall aims and policies arid experience of promoting women’s rights and the interests of marginalized people in all aspects of Oxfams work
• Knowledge or appreciation of Nigeria in terms of its politica1 economic and social trends plus a good understanding of the key development and humanitarian issues in the region.
• Excellent communication skills (oral and written) and report writing skills. Good analytical skills and experience using a computerised information management system (Ms. Word, Excel, Accounting/work related software etc.)

Desirable:

• Knowledge and / or experience of common Oxfam norms objects, standards and tools

What We Offer
Oxfam (Novib) is committed to providing you with a competitive, fair, and comprehensive pay and benefits package that is justifiable to our donors.

Application Closing Date
16th June, 2017.

How to Apply
Interested and qualified candidates should email an application letter and CV as one Word Document or PDF attachment to: [email protected] with the position title as the subject of the email

Note

• For more information please send an email to: [email protected]
• Interested candidates are encouraged to apply immediately as suitable candidates may be shortlisted and interview prior to closing date. Only applications sent in the required format will considered.