Posted on Tue 30th May, 2017 - hotnigerianjobs.com --- (0 comments)
FlexEdge - Our client, a highly rated ultra-luxury hotel in the Federal Capital Territory Abuja is recruiting suitable, qualified and well experienced candidates, to fill position below:
Job Title: IT Manager
Location: Abuja
Reporting to: General Manager
Position Objective
The objective for the IT Manager position is to:
Effectively manage day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.
Handle all Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support.
Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.
Role / Responsibilities
Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
Handle all trouble shooting of hardware and software problems.
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
Generate Root Cause Analysis on a problem.
Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
Prepare Policy & Procedures for the IT Department and for the user department.
Manage Disaster Recovery Process and ensure regular daily backup is taken.
Anti-virus setup and day to day support.
Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
Ensure that policies and procedure relating to PCI compliance are updated.
Maintain a system error / progress log book and deals with reported problems.
Ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
Monitor and maintain proper inventory of hardware and software license.
Maintains IT Security Policies and ensure implementation through regular staff training
Update team with latest hotel technology and security risks on a regular basis.
Perform other IT or Systems related task assigned by the management
Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software
Plan, assign and take the report from the IT team
Qualities and Skills Required
Excellent communication and listening skills.
Ability to work under pressure.
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
Must be flexible in working hours, including weekends, evenings and holidays.
A warm personality, attentive and smartly presentable.
Committed to delivering high levels of customer service.
Professional / Educational Requirements:
A university degree in Information Technology or related fields
A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.
He / She must be a self-starter, alert, energetic, responsible and flexible.
Experience with Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).
Must know the Network fundamentals, general network setup and device configuration.
Good knowledge of server hardware, Disk storage technology, I/O devices.
In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
Background in highly available systems and image capture/management systems.
Extensive knowledge on Active Directory, Management and Implementations.
Application Closing Date
2nd June, 2017
How to Apply
Interested and qualified candidates should send their CV's to: [email protected] with “ITM-HOSP-FCT” as subject of the mail.