Customer Program Director at Orange Business Services

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

We are recruiting to fill the position below:

Job Title: Customer Program Director

Location: Lagos
Department: Sales & Mktg
Contract: Regular

About the Role

• Support Global Large Accounts Directors in defining account strategy and coordinates non-sales oriented activities on the Account in line with the account strategy.
• Work within the (Extended) Customer Team (ECT) structure and manages the CSI sales effort towards the Customer.
• Ensure that from pre-sales to contract termination all stakeholders’ responsibilities are shared, understood and aligned with both the Customer's business priorities and the Orange Business Services contractual commitments.
• The CPD is accountable for the quality of all operational efforts and activities.
• Create and manage an account environment where Orange Business Services employees become empowered to resolve legitimate customer issues and turn gaps between business requirements and contractual commitments into additional opportunities.
• Create an account environment that drives innovation.
• Develop and implement a structured and coordinated approach resulting in Orange
• Business Services moving up the value chain.
• Institute reviews and augment the necessary procedures, tools, processes and staff supporting the client in a continuous effort to provide optimum customer service and minimal risk of failure and delay.
• Develop, populate, consolidate and present specific business performance metrics to the customer.
• He/she manages the actual P&L (overall revenue, categories of PS revenue & direct cost) of the account against the forecasted P&L and will take measures to maximize the overall products and services margin on the account.

Requirements

• Ability to act diplomatically within a difficult and demanding client environment under tight financial- and time restraints.
• World-class organizational and global leadership skills.
• Strong customer program management background - experience in performance and cost control - experience in risk analysis and mitigation.
• Strong experience in P&L analysis and management.
• Excellent executive-level communication and behavioral skills.
• Excellent skills with regard to managing, motivating and coaching professionals.
• Good/Advanced knowledge of MS Office Suite, (Project, Word, Excel, Power Point, Visio and Access).
• The core competencies of a CPD are: building trust, organizational skills, results focus, financial awareness, stress tolerance, seniority, customer focus, entrepreneurial skills and the ability to overview/comprehend complex, multi-layered, multi-sourced and multi-functional ICT solutions.

Additional Requirements

• A minimum of 10 years of working experience in Multi National Companies.
• Minimum of 5 years experience in global Service Deployment, Service Delivery and Operations.
• Excellent knowledge of Strategic planning and management principles, Business Life Cycle Management, Business Processes, Change Management (SixSigma), Quality Management (TQM) principles and best practices (MSP, Prince2 and ITIL).
• A proven track record of successfully managing the complete customer life cycle of contracts,solutions and services.
• Relevant experience with managing cross-functional (virtual) teams with more then 15 staff members.

Application Closing Date
15th August, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online