Graduate IT Assistant at the International Rescue Committee (IRC)

International Rescue Committee (IRC), one of the world's largest humanitarian agencies, provides relief, rehabilitation and post-conflict reconstruction support to victims of natural disaster, oppression and violent conflict in 42 countries. The IRC is committed to bold leadership, innovation and creative partnerships. Active in public health, education, livelihoods, women's empowerment, youth development, and protection and promotion of rights, IRC assists people from harm to home.

We are recruiting to fill the position below:

Job Title: IT Assistant

Location: Mubi, Adamawa
Start Date: June
Duration: 12months

Background

• The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.

Scope of Work

• The IT Assistant will be primarily responsible with providing support for our internal users on the use of their desktops and laptops.
• Through our ticketing system, by direct contact and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.
• The IT Assistant will work under direct supervision of the IT officer in the duty location.

Responsibilities

• Level I Help Desk Support: Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support
• Level II Help Desk Support: Including but not limited to anti-virus assistance, Windows 7 support, Microsoft Office 2013 support, general laptop, desktop and printer repair, and light network troubleshooting
• Enterprise Ticket Management: Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
• Hardware Inventory: This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software
• Preventative Maintenance: Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”
• Various Projects: Position will need to assist on various IT projects as needed
• Provide technical assistance on computer software and hardware. Provide training and assistance in MS Office - Word, Excel, Access, Outlook and Exchange, Power Point
• Provide technical input and support to the Kampala Office Local Area Network. Ensure proper record keeping of breakdowns, problems and maintenance carried out.
• Ensure data security, backups of LAN, protection against data corruption and loss in all locations. Ensure that backups are done at a minimum on a weekly basis and stored appropriately.
• Ensure that antivirus programs on each machine are updated regularly.
• Provide monitoring reports with information on condition of network and ISPs to ICT Officer to assist with timely upgrades and necessary changes
• Carry out service and maintenance of computers, printers, UPS and other associated equipment. Conduct diagnosis of problems, follow up with repair shops, and inspect that repairs have correctly been done.
• Configure new computers after they have been properly registered in the assets register.
• Create email addresses, update mailing lists, and keep proper tracking of email address

Requirements

• 1 to 2 years of experience in help desk/desktop support position
• College degree or equivalent certification
• Proficient in Microsoft family of products (Windows, Office and Server)
• Strong written and interpersonal skills; customer service experience
• Able to work independently within a team environment.

Work Environment:

• The position will work in the Mubi Office and is expected to be on-site.

Remuneration

• Salary Band: 9A

Application Closing Date
17th May, 2017.

Hows to Apply
Interested and qualified candidate should send cover letter and resume in MS word with the position applied for clearly stated. Addressed to the "Country Director, International Rescue Committee, Plot 902 Olu Awotesu Street, Abuja" or can be sent via Email to: [email protected]
Or
Hand delivery applications could also be delivered to our offices in: Mubi, Yola or Maiduguri.